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Job Application Questions - Assignment Example

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The author of the paper titled"Job Application Questions" examines an instance when exceptional customer service was provided, management of a particularly angry and aggressive customer, and the requirement to fly on holidays and personally special days…
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Job Application Questions
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Download file to see previous pages According to Gee & Gee (1999), delivering the best customer service includes: having the right attitude, understanding the customer’s needs, communicating clearly, taking action, and ensuring customer satisfaction. A professional approach and making the most of the opportunities for excellence that present themselves are advocated by Bonomo (2002).

I was eager to face challenging situations and resolve problems to the clients’ satisfaction. In one such situation, a client arrived in a hurry for a meeting. He introduced himself as X, a large-scale exporter of petroleum products from the United Kingdom. He wished to discuss and finalize a mutually beneficial contract related to the regular, wholesale purchase of the goods manufactured by our company. Mr. X had communicated through e-mail with the management of our company and fixed up a meeting. He had forgotten to note down the details pertaining to whom he was to meet, and the room number. The matter was urgent since the allotted time slot was the only one available to Mr.X, who had to proceed to the airport after the meeting.

the appointed time of the meeting. Within this time the required information had to be obtained, and the client presented for the meeting. The various options that I considered included finding out the required information by going personally to find the HR Manager and getting the details from him; sending a subordinate employee to speak to the manager about X’s dilemma; communicating by telephone; interacting through e-mail; or allowing the client to use my computer for accessing his e-mail with the information regarding the person he was to meet and the location.

While I quickly thought over the above options, I recognized this situation as a great opportunity to achieve excellent customer satisfaction, through proactively helping him attend the meeting on time. Therefore, I asked him to make himself comfortable and arranged for some tea for him. Next, I sent an email to the manager of the company with copies to other senior management-level employees, summarizing Mr. X’s situation for them. ...Download file to see next pages Read More
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