Human Resources Management - Assignment Example

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From the past quarter, the organization is facing problem in its course of work that is directly related to HRM. The problem pertaining in the organization is related to knowledge management. New recruitment has taken place in the organization, and the new employees are not able to perform up to the expectations of the company. A lot of complaints have been made against the company about which the company came to know from the feedbacks of the customers. The complaints were mostly related to the solutions, which the employees provide to the customers as the employees lacked training and knowledge to do so. In this paper, we will discuss the issues that are pertaining to the organization and give recommendation and action plan so that the organization can work in an efficient manner and achieve its desired goals. The issues of the organization are related to the HRM department as they are responsible for recruiting and training of the employees. Some changes in the policy of HRM must be made to overcome these problems.
Fresh employees had hired by the organization few weeks ago. The company had faced many difficulties after hiring because the employees were not capable of giving quick response to the problems of consumers. The feedbacks of the consumers help in analyzing the problems. It was identified through inspection that human resource department is the area where the improvement is needed. Some mismanagement in the department of human resource management is creating the problems to the organization. ...Download file to see next pagesRead More