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MGMT442 U1 IP - Research Paper Example

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Most importantly they should be aligned with the vision of the new entity and work towards achieving set objectives. This question should elaborate…
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Download file to see previous pages The candidate may quote how he had to let go of a team member after all his coaching failed.
In real life, a team leader has to switch between a person who can control and someone who participates in work if required. The role is won through experience and knowledge but maintained by instilling trust and promoting candor between amongst the team members (Collins, 2001). Another aspect important in this job is promoting a high performing culture; the team members should compete amongst themselves for rewards based on merit.
Here, the candidate must elaborate his knowledge and skills related to customer services. The means used to maintain and monitor service levels along with quality of customer services provided. It is also important that the incumbent must be aware of trends and technologies used in the service area by the firm’s competitors. Furthermore candidate must be aware of skill requirements both short and in long term (Krogerus & Tschappeler, 2008).
It is important that the interviewer must present the challenge that comes with this job. A demotivated, nervous and immature candidate would exhibit uncertainty, while the right incumbent would lay out a blue print of the plan right there and then. Furthermore it is important that the incumbent must elaborate what initial steps he would take in order to setup this department along with an approximate time period. This answer would indicate how the incumbents perform planning, organizing and controlling functions (Krogerus & Tschappeler, ...Download file to see next pagesRead More
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