MGMT442 U1 IP - Research Paper Example

Running Head: MGMT442 U1 IP MGMT442 U1 IP Teacher’s ID Q1. During your career, what are your most successful initiatives? Something that you are proud of or can quote as your achievement?The candidate should have experience of setting up a new service department in similar industry. If not, he should exhibit that he has entrepreneurial qualities and can take initiatives. Q2. While taking such initiatives, did you ever-encountered resistance (related to both material and human) and how did you managed it?

This question should elaborate the interpersonal skills along with controlling and management skills of the candidate. Q3. Can you give some examples of your achievements as a team player or while heading a team? What was your role? How do you motivate your team?When establishing a new entity or department you need an energetic team, full of passion for work and hungry for success. Most importantly they should be aligned with the vision of the new entity and work towards achieving set objectives.

This question should elaborate candidate’s motivational and change management skills along with the ability to set a vision and align team members towards it (Collins, 2001). Q4. What have you done with bad eggs in your team? Have you hired any yourself? Have you been proven wrong when it comes to judging people?This is where the candidate exhibits his temperament and coaching skills. Ideally, his answer should elaborate an instance where he counseled or helped a bad performing employee resulting in improved performance and realignment with team’s objectives (Krogerus & Tschappeler, 2008).

The candidate may quote how he had to let go of a team member after all his coaching failed.Q5. How would you define your leadership style?In real life, a team leader has to switch between a person who can control and someone who participates in work if required. The role is won through experience and knowledge but maintained by instilling trust and promoting candor between amongst the team members (Collins, 2001). Another aspect important in this job is promoting a high performing culture; the team members should compete amongst themselves for rewards based on merit. Q6. When providing services what elements are important for you?

And when setting up a services department, what are the elements you would consider while planning?Here, the candidate must elaborate his knowledge and skills related to customer services. The means used to maintain and monitor service levels along with quality of customer services provided. It is also important that the incumbent must be aware of trends and technologies used in the service area by the firm’s competitors. Furthermore candidate must be aware of skill requirements both short and in long term (Krogerus & Tschappeler, 2008). Q7. Would you be able to initiate and setup a service department from scratch?

In what time period do you think you can make this department functioning at par with other competitors? It is important that the interviewer must present the challenge that comes with this job. A demotivated, nervous and immature candidate would exhibit uncertainty, while the right incumbent would lay out a blue print of the plan right there and then. Furthermore it is important that the incumbent must elaborate what initial steps he would take in order to setup this department along with an approximate time period.

This answer would indicate how the incumbents perform planning, organizing and controlling functions (Krogerus & Tschappeler, 2008). ReferencesCollins, J. (2001). Good to Great: Why Some Companies Make the Leap and Others Don’t. Harper Business. Krogerus, M. & Tschappeler, R. (2008). The Decision Book: Fifty models for Strategic Thinking. Rizzoli.