What people-management tools can be applied to enhance levels of service quality exhibited by low-budget flight attendants You need to justify your recommendations on theoretical and empirical evidence - Essay Example

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Effective human resources have the ability to boost the performance of a company to levels which are not expected by managers, this is because people’s efforts…
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What people-management tools can be applied to enhance levels of service quality exhibited by low-budget flight attendants You need to justify your recommendations on theoretical and empirical evidence
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Download file to see previous pages The productivity of human resources depends on the way human resource managers manage them during their working hours on the job. If human resources are managed effectively, the result is always an increase in their motivation and drive to do work. The work of these managers is therefore to look for ways to enhance their motivation and all other things will fall into place. Managers who are ineffective in their performance sometimes face opposition and rejection by workers, they may face sabotage for those decision and strategies that are implemented in the hope of ensuring increased performance in the organization.
The Flight Industry is one of the sectors that are associated with a lot of prestige by many people. Employees joining the industry are always beaming with huge expectations of better pay and flight adventure in destinations across the world. The fact is that like other industries, there are companies that offer low cost flight services to the clients, this means that, flight attendants have to be prepared to cope in such an industry in order to enjoy their work responsibilities and grow their careers.
In the flight industry, emotions are a normal part of life; this is the case in any service industry. Workers are expected to keep smiling and showing their clients a happy face even when the flight attendants are experiencing work stress (Suvanto, 1989, p. 23). New employees who are brought on board as flight attendants must learn how to adapt to the demanding work circumstances; they have to understand that smiling is an important thing that has to be maintained. In general, emotions play an important role in any work environment, they tell the kind of experiences that one is passing through, positive emotions elicit increased motivations that increase work performance. Emotional management is one of the most important responsibilities of human ...Download file to see next pagesRead More
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