Use of the Myers-Briggs Type Indicator - Case Study Example

On handling the conflict, Jane is assertive in her use of the competition mode. Although she is very experienced, she has the little qualification, no technology know-how and feels threatened of being replaced and made redundant by more qualified, junior staffs like Brandon, to the extent of using her rank to justify her actions. It does not help that Brandon is well-liked by their boss. Likewise, Brandon is also assertive in his use of the competitive mode. To avoid conflict, both employees should cooperate using the collaboration mode as this offers a win-win situation for a long-term benefit.

This mode offers effective cooperation from both sides by meeting the needs of each other and acknowledges everyone’s importance to the organization. As the supervisor, approaching both Jane and Brandon to discuss the situation is necessary. In addition, their roles should be set out properly to provide a clear distinction of each other’s task to avoid further conflict and misunderstanding. When tackling conflict, it is better to use emotional intelligence in resolving the problem.