StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

6-2 - Case Study Example

Comments (0) Cite this document
Summary
Policy: The facility shall resolve grievances promptly and adequately, respond to other opinions in a well-timed manner, and engage the complaint response process to assist in identifying and eliminating the primary causes of client dissatisfaction, and as a method of…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.9% of users find it useful
Case 6-2
Read TextPreview

Extract of sample "6-2"

Policy and Procedure for Service Policy: The facility shall resolve grievances promptly and adequately, respond to other opinions in a well-timed manner, and engage the complaint response process to assist in identifying and eliminating the primary causes of client dissatisfaction, and as a method of discovering new prospects for incessant improvement.
All our clients will be treated evenly and moderately, regardless of age, ethnic background, or psychological or physical capacity, (Moore 37).
Procedure:
Telephone Guideline: It is every worker’s responsibility to answer the telephone when it rings three times.
“On Hold” Calls: Employees should seek the caller’s consent to put the call on hold.
Transferring Calls: No calls should be immediately transferred to a voice messaging box without the caller’s consent.
Voice Mail Greetings: A voice message must give adequate information to callers so that they can decide whether to leave a message, ask for help or call back later, and should be updated routinely.
Messages: The management should check the voice mailbox frequently and empty messages accordingly.
Internal Use of Voice Messaging: Employees are allowed to use voice messaging to respond to others in the facility.
Director: Must ensure that staff responsible for voice messaging and returning telephone calls maintains acceptable levels of voice mail messaging and phone calls or dealing controversial customer complaints.
Coding Supervisor: Must identify voice messaging, calls, or customer mode of communication that affect the coding assignment and document the issue together with the policy that pertain coding policy and procedure.
ROI Coordinator: Shall monitor voice messages, telephone calls, and reports for walk-in clients.
Transcription Supervisor: Shall develop and maintain organization policy and procedures to ensure conformity with legal requirements for voice messaging, calls and appropriate customer service.
Transcriptionists: Shall promptly convert voice messages in staff voice mailbox and telephone calls and make reports as dictated by the physician.
Coders: Shall read and comprehend private payer rules and government directives to ensure accurate coding and billing.
Chart Completion Supervisor: Shall ensure that the entire personnel on the shift are conversant with the emergency response procedure and conduct regular drills.
HIM File Clerks: Shall be the custodian of critical customer information and review voice mailbox regularly.
Secretary: Shall answer telephone calls promptly, greet walk-in clients, and organize them to meet managers as well as responding to voice messages.


Work Cited
Moore, Mary Y. The Successful Library Trustee Handbook. Chicago: American Library Association, 2010. Internet resource. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Case 6-2 Study Example | Topics and Well Written Essays - 250 words”, n.d.)
Case 6-2 Study Example | Topics and Well Written Essays - 250 words. Retrieved from https://studentshare.org/health-sciences-medicine/1683671-case-6-2
(Case 6-2 Study Example | Topics and Well Written Essays - 250 Words)
Case 6-2 Study Example | Topics and Well Written Essays - 250 Words. https://studentshare.org/health-sciences-medicine/1683671-case-6-2.
“Case 6-2 Study Example | Topics and Well Written Essays - 250 Words”, n.d. https://studentshare.org/health-sciences-medicine/1683671-case-6-2.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Case 6-2

Case 6

...? Case 6 - Preventing Corporate Espionage Executive Summary Preventing Corporate Espionage: Understanding the Ways Your Intellectual Property is at Risk When we think of stealing, the obvious methods that come to mind are shoplifting or robbery from a home. There is a deeper level of theft, however, that likely costs society much more. Corporate espionage has been around for centuries, but is now becoming increasingly complex, innovative, and difficult to stop. The example is given of how more than 1,500 years ago the Chinese enjoyed a virtual monopoly on the silk industry. People negotiated for their silk products from around the world, even resulting the creation of the silk road. Long coveted, the Chinese were able to safeguard...
3 Pages(750 words)Assignment

Case Study 6-2 Johnson & Johnson's Enterprise Infrastructure

...Case Study 6-2: Johnson & Johnson’s Enterprise Infrastructure Johnson & Johnson Company is an international American company that deals in offering consumer packaged goods, pharmaceuticals, and medical devices to its customers. In a move to offer its customers a single point of contact, this company did a massive transformation in its information technology infrastructures. These changes were done in all its one hundred and fifty subsidiary companies; a move which presented a tall order in itself. This paper discusses this approach by Johnson & Johnson of providing an information technology infrastructure to support the one-face-to-the-consumer strategy. This paper also looks at the strengths and weaknesses of this strategy. Keywords...
2 Pages(500 words)Case Study

Discussion 6 #2

...Discussion 6 #2 Discussion 6 #2 After the events on September 11, Muslims are under siege in America. Majority of theMuslims live in the internment camp, and many are sentenced to jail with no reason. Muslims experience the climate just as it was for Americans-Japanese descent during world war two. Japanese-Americans were moved to internment camps to prevent them from helping the enemy. This is happening to Muslims in America as they live in internment camps and they are perceived as enemies. The only difference is that camps of today are effective. Government officials in America continue to harass Muslims with draconian law that limits their freedom. This results in building internment camps that house American Muslim community...
1 Pages(250 words)Essay

Week 6 Case Study 2 Submission

...Cryptography Number: Lecturer: Introduction With the current trends in technology, there is the emergence of complex systems, automated business transactions, and e-commerce applications that need the installation of complex and rigorous security measures. Public key cryptography is a security technology that is known for the support of security mechanisms like confidentiality, integrity, non-repudiation, and authentication. For the Software Company to achieve this security assurance there must be careful planning for the infrastructure. A public key infrastructure (PKI) is a foundation whereby other applications, systems and components of security are built. A PKI is a foundation where it acts as an overall security whereby all... Number:...
2 Pages(500 words)Assignment

Unit 6 assignment 2

... in the society. More so, the study on yoga activities promotes the health status of the society enabling them to carry on their duties effectively. As such, it is clear that the study on how yoga activities can effectively lower cases of back pain contributes significantly to social change. References Rooney, L. (2008). Acupuncture in the Treatment of Non-Specific Low Back Pain in an Adult Population: A Review of The Evidence. The Internet Journal of Advanced Nursing Practice, 9(2), 39-44.  Walden University. (2012). DBA doctoral study rubric [School Handout]. Retrieved from http://researchcenter.waldenu.edu/Documents/DDBA_Rubric.doc...
4 Pages(1000 words)Essay

Strategy -Asos Case 6

... Strategic Management – ASOS Case Study In the fashion retail industry, strategic planning reigns supreme. In order tosucceed and survive in the competitive and dynamic business, a company has to plan well and implement the right strategies if at all it hopes to achieve its objectives. Asos.com is the UK’s top online fashion store that caters for the attire needs of both men and women. The company was set up in 2000, with the objective of targeting 16-34 year olds who are fashion conscious. The online store boasts of a whopping 9000 different products which are available for its customers. Additionally, 450 new items are added to the store each week. Apart from its wide range of products, the company attracts over 3.3 million shoppers each...
1 Pages(250 words)Case Study

Closing case #2 Chap 6 Zillow

...Management Case Study, Zillow Reasons why Zillow would need to use a database to run its business Increased flexibility Zillow will need a database in their systems in order to increase flexibility in their information systems. Through a database, Zillow can handle changes very quickly with a lot of effectiveness. Increased scalability and performance Since Zillow deals with several clients and many services, the scalability of their information systems is the key to their success. Reduced information redundancy Through a database system, Zillow is able to reduce duplication or storage of same data in multiple places that compromises of their quality. Increased information quality Zillow would benefit from a database system since...
3 Pages(750 words)Case Study

Case#6

...Case#6: Who Creates the School’s Vision? Case#6: Who Creates the School’s Vision? School vision is currently one of the important administrative responsibilities for the contemporary school administrators. As a result, many superintendents and school board members are increasingly looking for visionary principals who have knowledge of the school and administration. According to Mendels (2012, P.55, Column 2, L. 5), school visioning is a collective responsibility of the school and the community and the role of an ideal principal is often to merely facilitate the vision of their schools by collecting pertinent data, identifying the trends, sharing information and building consensus. With regard to its definition, a visionary leader...
2 Pages(500 words)Case Study

Cis333 week 6 case study 2

.... Digital certificates ensure that only a trusted sender and an authorized receiver engage in exchange of information. In addition, authentication of digital certificates is performed by a Public Key Cryptography serve. In this case, only the client and the serve have access to information contained within a digital certificate, thus the threats posed by third parties are eliminated (Kim & Michael, 2014). In addition, certificates used in Public Key Infrastructure contain standardized authentication details issued only by a single trusted agency, the Certificate Authority. As a result, clients inside the software organization will be assured that their certificate information is handled by a trusted and independent provider. In case...
4 Pages(1000 words)Case Study

Management of Sports of Organizations 6-2 Case Study: Mr. Golfs 100 (Chapter 7)

...Management of Sports of Organizations 6-2 Case Study: Mr. Golfs 100 (Chapter 7) Schein’s elements that Baird should consider before making his choice of representation entail shared objectives, specialization, corresponding effort and hierarchy of authority. Baird needs to understand that the common purpose is the driving force that both that agent and the golfer should observe. This implies that the agent and the golfer must aim to attain common objectives during their working tenure. Specialization implies that the two parties should concentrate on their duties to avoid conflict of interests in order to realize a considerable efficiency (Covell & Walker, 2007). Considering this, there must be a chain of command in which the right person...
2 Pages(500 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Case 6-2 for FREE!

Contact Us