Desire to Develop Partnerships for the Long Haul - Essay Example

Yes, there was. The fact that Pendennis can build and refit yachts that are 30m or bigger and still meet the needs of their clientele is extraordinary. Their desire to develop partnerships for the long haul and not just for one sale, and the fact that they got awards from Showboats Magazine is a feat to be extremely proud of. Pendennis allows for apprenticeship in their company, and in so doing received yet another award from the Learning Skills Council as the Best Large Company Apprenticeship in 2008 just keeps adding to their esteem. Their management base allows them to achieve customer satisfaction to the utmost. In keeping with customer satisfaction, the sales and marketing departments at Pendennis take notes on their customer’s opinions to help improve not only the company but also the product itself. This is true customer service at its finest. While both companies have specific design specifications that can fit any need, Pendennis stands out in as much as they only allow for 8-9 projects at a time, to focus on quality, not quantity. They also strive to achieve the highest standards of excellence in their team, with extensive training and proper management.

A&P is also a company that took me by surprise. Given their higher standards of design and construction, they offer international services that are second to none. They own six fully operational dry docks in the UK and are continuing to expand. They set the standard worldwide in price, quality, safety, and the environment. A&P is unusual in the fact that they offer their customers the option of traveling the globe for them to repair, rather than the customer bringing their yacht into them. This is rare and an exceptional quality for a company to have. Although A&P is a very large company, they are very employee as well as customer-oriented, to provide only the best to both. Their health and safety record for crew and visitors is incredible, and ensure the safest and most environmentally friendly work environment for their employees as well.

Pendennis has numerous shipyards in Europe and the U.S., providing an employee with even more opportunities. They are committed to quality, not quantity, and do everything they can to ensure the customer’s satisfaction and needs are met every time. Regardless of which avenue someone wants to pursue in yacht building, the high level of training and support of the staff is paramount to the production of quality products. They have many different courses available, so qualifications for staff are easily met, but not without the same high expectations of intelligence, quality, and reliability. From planning and design to every aspect of the actual fabrication of the yacht, Pendennis has a training program available to ensure the highest quality in every aspect, every time.

What do you think it would be like to be a customer?

I think that being a customer of either company would be an experience that would not be matched elsewhere. From common grocery shopping to going out to a restaurant, customer service has fallen in its quality and availability in recent years. Often, customers are more often looked at as an inconvenience, rather than an asset. Therefore, to go to one of these shipbuilding companies, and have my opinions heard and addressed would be amazing. To have my every whim catered to, to experience the high level of professionalism of one of these companies would be an experience second to none. Their safety and environmental records speak volumes about the companies’ stability, growth, and respect, both for their customers and employees and for the environment as well. These are unfortunately rare characteristics, but are truly cherished and appreciated.