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Making Communication Count - Essay Example

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The major areas where an organization relies on communication relate to advertising, employee retention and customer satisfaction. In case a business venture fails to communicate…
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Making Communication Count
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Making Communication Count

Download file to see previous pages... This can lead to negative impact in the workplace or at home. Incidences of ineffective communication have been witnessed in the case of senior policemen, politicians, newspaper editors among others. Therefore, it is vital for a person to understand his communication skills in order to determine whether he is communicating in an effective manner to other parties (Papa, 2014). This paper will evaluate a scenario that targets the use of verbal and non-verbal communication skills in an effective manner, and how to foster effective communication in an organization.
In an organizational setting, ineffective communication manifests itself either in a verbal or nonverbal mode of interaction. For instance, ineffective verbal communication is vague, uses jargon, and is hard to follow. Conversely, ineffective nonverbal communication takes place when verbal messages fail to rhyme with nonverbal actions. With regard to verbal communication, there are those people who tend to overwhelm their audience with words. When a listener is overwhelmed, he does not have the time to gather his thoughts on what is being said. The listener also finds it difficult to elaborate the situation in order to gather more understanding. In case communication flows for a long time, then it becomes irrelevant to those people who get switched off (Manning & Curtis, 2003).
A number of managers have been noted to communicate to their listeners what they feel is appropriate to them with the hope that they can do something about it. However, this path makes the listeners to switch off for failing to address their needs in an effective manner. Also, some senior executives in an organization assume that their listeners have understood what they are talking about. This is the case where people do not understand the language being used because it is their second language. This leads to confusion, ...Download file to see next pagesRead More
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