Key Skills and Standards of Leadership - Essay Example

For example, a communication issue arose in the management whereby employees did not have clear channels to relay information to their seniors.

Since the business is in the service industry, there is a constant need for employee-customer and employee and employee communication. The approach assists in ensuring that the restaurant's management meets all feedbacks and requests (Fox, 2011). I approached the issue by bonding with the employees and determining the barriers to communication. As a result, I recommended training classes so that employees would improve their communication and relationship skills.

Leadership styles should be employed depending on the situation and diagnosed problems (Bacon, 2011). The service industry requires an approach that ensures close relationships with customers and employees. A delegated approach will ensure that the decision-making process has been distributed to the employees and management (Beatty and Hughes, 2013). Including employees in decision-making processes through the provision of ideas will create a competent workforce. I practised such leadership styles that included bonding with the employees and training them on issues that were not to a standard. Ensuring employee satisfaction will increase individual production because they will not feel left out in making core decisions. Additionally, managers must make decisions while employees experience them while performing their roles. It should also be noted that the success of training and coaching depends on the approach style of leadership (Beatty and Hughes, 2013).

 key elements of the skill

standards of performance

Monitoring

                     

It is supervising the employees and ensures that all roles have been attended to in the given period. It will gauge performance and identify any problems

Planning

It includes coming up with ideas as a leader that can be used to address the identified problems

Implementing and measure

It composes the application of various strategies such as training and coaching the employees to provide them with skills in the service

Leadership skill

Reflection and judgment

Communicator

I have been a perfect communicator because I have bonded with most of the employees and identified some of the faced problems.

Thinker

Being a thinker has made me a top intern in the restaurant due to the presentation of ideas on issues such as communication barriers.

Decision-maker

As a leader, I have made decisions with the help of employees

Team builder

Team building is important in a business. I managed to develop teams in the hotel.

Strengths include being a team player, self-motivated and a natural leader. I have utilized the skills in the provision of expertise to employees that I am in charge of at the restaurant. My weakness is trusting everyone easily without having a background check on the performance of the employees. I would improve on the setback in the case of another internship opportunity. Read More