Performing Accountability in Professional Environments - Essay Example

Performing accountability in professional environments Introduction Personal-awareness in personal and professional development is a clear perception of one’s personality, weaknesses, thoughts, beliefs, habits, values, motivation and emotions. Personal-Awareness allows one to understand other people within personal or professional space, how they perceive you, your attitude, behavior and your response to them at any given moment. By this, personal-awareness not only helps in improving our judgment but also in identifying opportunities for professional development and personal growth (Tjoa, Simon, Jakoubi, Goluch, and Quirchmayr 45). In professional and personal development, personal-awareness manifestation is of great importance as its makes a person more effective both as an individual, as a team member and as a manager. To become personal-awareness individual starts with understanding ourselves in many different areas. The key areas for personal-awareness are personality, values habits, needs and emotions. Understanding our personality helps us find situations in which we will thrive and lets us avoid situations that will give us lots of stress. For example, a highly introverted is likely to experience a lot of stress in a sales position than an extroverted person would. Therefore, highly introverted persons will understand that it is important to acquire skills necessary to cope in a sales position. Else one should find a position that is more compatible with their personality (Marks, Gary, Senterfit, and Robert 36). Therefore, awareness of our personality helps us analyze such a decision. When it comes to values, it is important that we know and focus on what we prioritize most. At times, it is easy to spend much time on things that are of low priority. By focusing on value, we are most likely to accomplish what we consider most important before embarking activities of least priority. Habit is another key area of personal-awareness. Habits are behaviors that we repeat routinely and are always automatic. Everyone would like to possess habits that help in effective interaction. However, everyone can at least identify one habit that hinders his or her effectiveness. For instance, if a manager least consults his or her staff before making any important decision. Thus, habit is most likely to interfere with the manager’s ability to build staff members’ commitment to the decision and their decision-making skill too. Personal habits can either get in the way or improve our personal and professional development (Rosemary 56). Emotion is another great key element of personal awareness. Understanding our feelings, what causes them and how they affect our thoughts and actions is what is referred to as emotional personal-awareness. Just like a normal driver who knows how to start his car and drive off. His mechanic too knows how to do it. However, the mechanics understands more and can start the car in the occasion when the driver is unable. This is because the mechanics understand the internal processes involved in getting the car started. Equally, a person with very high emotional awareness understands the internal processes associated his emotional experiences. This gives a greater control over the emotions (Rosemary 56). How personal-awareness makes us effective Personal-awareness helps individuals and managers to identify specific gaps in their individual and professional skills, which promote both personal and professional development. It also helps individuals discover or realize situations and positions, which they can be most effective, assist with decision making and helps in stress management together with personal motivation. Primarily, personal-awareness improves skill development. Having a complete and accurate sense and knowledge of oneself, helps decide what one should do to improve. Repeatedly, personal-awareness reveals skill gaps that one desires to work on (Marks, Gary, Senterfitt, and Robert 36). It also improves our effectiveness by setting clear our knowledge of our weaknesses and strengths. It helps us exploit our strengths and make us cope with our weaknesses. One might be good at the wider range of view that surrounds a decision but is poor at details. Personal-awareness helps know our knowledge and strength limit. Therefore, one might consider consulting more detail-oriented colleges in order to make a high quality decision. When you understand what you can do and what you cannot do, it is easy to quickly and effectively save time by consulting on what you cannot do on your own. The combine the two to produce an exemplary quality (Yu, Anna, Bamis, Lymberopoulos, Teixeira, and Savvides 456). It also improves our effectiveness by helping us develop intuitive decision-making skills. Individuals with well-developed emotional personal-awareness are more intuitive decision makers. Sometimes situations get more complicated. The situations demands, intuitive decision makers process hefty amounts of sometimes amorphous or ambiguous data; they then decide an action for the situation. Emotionally self-aware professionals are good at reading their “gut feeling” and use them in decision-making. Knowing ourselves also helps us manage stress and get motivated. Jobs that do not suit our personality tend to put much stress on us than jobs that are much compatible with us. Therefore, being self-aware helps us make right choices of jobs or know how much effort we need to allocate to a given job. Personal-awareness is also empowering because it can reveal to us the shortcomings and indicate measures necessary to improve performance. This gives us motivation. Additionally, awareness of our psychological needs. Increase our motivation professionally by helping us understand and sort rewards that we desire such as sense of accomplishment. In addition, responsibility or even flexible work schedule (Stasko, Todd Miller, Pousman, Plaue, and Ullah 34). Legal and ethical foundations of accountability Accountability is the duty or commitment of an individual or organization to report on its activities, accept responsibilities for them and to disclose the results in a transparent manner. A number of legal and ethical foundations supports professional accountability. These legal and ethical foundations are the moral values and judgments that monitor the accountability or accountancy. Among these is the code of conduct that contains the laid down rules and guideline to be followed in carrying everyday activities. The code of conduct contains rules that need to be upheld. Thery include, working according to the set rule, protecting the interest and rights of clients, making use of effective problem-solving techniques to solve differences in value systems. The code also fosters for delivering quality services to all clients, applying disclosure together with confidentiality guideline, avoiding and addressing all forms of conflicts of interest. Recognizing and reporting all unethical conduct or behavior and recognizing and discussing all potential ethical issues and dilemmas that may arise. These legal and ethical issues are set down not only to guide and fabricate accountability. In addition, to see how professionally qualified and competent a person is in order to fit an organization setup or culture (Jensen, Laur, Sheila and Kennedy 40). Attitude and behavior impact on service delivery Attitude and behavior are more or less the same things. We can say that behavior is the usual habit that we portray automatically and routinely. Many people would like to possess habits that help in effective interaction because with good interaction; we tend to provide the best of our allocated services (Francisco 16). However, in one way or the other, everyone can at least identify one habit that hinders his or her effectiveness. It implies that a habit or behavior that hinders the delivery of quality service. For instance, a receptionist is assigned the duty to receive visitors physically or electronically either over the phone or the social media platforms. If, this receptionist has a poor concentration habit or a bad eating habit or behavior, that makes him or her eat between meals, he will be least effective. The receptionist is likely to miss calls or make a late respond when he or she is out to get some food or get a refill of his or her drink (Feng, Xian, and Campbell 19). On the other hand, attitude at most times goes with our personal feelings or emotions. Emotion is an element of personal awareness and by knowing oneself, it is easier to understand and know how to manage emotions and feelings. Emotions greatly impact service delivery in a negative way if no properly handled. For instance, a receptionist who had a fight at home is more likely to extend his or her lose emotions to work. It is common that someone gets emotionally unstable after a fight. One gets angry, inactive and disorderly. Without understanding and having a good emotional, personal awareness, it is possible to carry such emotions to the place of work where one has to deliver quality services that entirely depend on emotions and feelings. With such an attitude at work, it is impossible to have a complete effective communication and excellent service to the customer. Therefore, it is clear that without proper management of emotions, it can affect working attitude that will affect the quality of service delivered to the customer. 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