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Individual assignment - Essay Example

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Caring Hotel has been chosen for this study. There are wide array of websites that outline performance of hotels and its significant impact on visitors. Hospitality sector…
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Download file to see previous pages The later part of the study would encompass recommended strategies for bringing forth improvement in certain areas.
Caring Hotel is located in Craven Hill Gardens, London. This hotel is easily accessible by guests due to its location. It can be visited with friends and family. Staff members of this hotel are warm and helpful. Guests are attended properly and efforts are made to deliver desirable service quality to visitors. However the management has not taken active measures to provide best amenities in hotel rooms. Often guests find it difficult to stay in such hotel rooms which lack basic amenities. Tripadvisor reviews also states that there is inappropriate management of daily operations. Waiting time in queue is comparatively longer than other budgeted hotels. Delay in check-in tends to decrease customer satisfaction level. Guests have been witnessed to spend their maximum time on the reception. The rooms of Caring Hotel are quite spacious and this aspect is appreciated by all visitors staying in this hotel. Management has implemented best techniques in terms of designing proper interiors and sustaining traditions or cultural values. There are many individuals who travel to London for business purpose or to spend a vacation with their family. In such circumstances, it becomes problematic to stay in luxury hotels since overall expenditure would drastically increase. Budgeted hotels like Caring Hotel is a suitable option for all those individuals either travelling for business purpose or for a small vacation with family (TripAdvisor LLC, 2015). Caring Hotel is a well-known budgeted hotel, situated in one of the best locations in London. The hotel charges fair value and keeps its premises or rooms clean so as to enhance customer satisfaction level.
This hotel is operating in a highly competitive segment. Budget hotels are more in number in current scenario. This ...Download file to see next pagesRead More
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