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The Listening Skills Yeah Whatever Video and The Out of Office Reply Video - Essay Example

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The paper "The Listening Skills Yeah Whatever Video and The Out of Office Reply video" highlights that in the Out of Office Reply video, we have the meeting between Ralph Ramos, the Senior Claims Manager and Angela Zanoni, a Claims Investigator. Angela has been working from home…
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The Listening Skills Yeah Whatever Video and The Out of Office Reply Video
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"The Listening Skills Yeah Whatever Video and The Out of Office Reply Video"

Download file to see previous pages Pilar tells Miguel that he needs to have a system in place that tracks spending or tell his assistant to take over this responsibility. She even looks at the possibility of their having a meeting once a week. Miguel appears over the moon at his success and is not looking at Pilar, twiddling with his pen, taking a phone call and appearing generally disrespectful and self-absorbed. In the second part of the video, taken three weeks later, Miguel is seen coming to Pilar’s office and asking for a meeting with her. He has just heard that he has been taken off Jezebel’s account and seems shocked and unbelieving that this has happened. Pilar tells him that they had already had a meeting on his weaknesses the last time but he did not seem to acknowledge or want to understand the reality of the situation. In the second meeting, however, Miguel appeared to have come down to earth and is more attentive to Pilar’s instructions. Pilar tells him that it was Jezebel’s decision to themselves replace him with Jack for the remainder of their campaign. She is, however, willing to give him another chance to make amends and tells him that he has to send in a report every Friday on the spending position of every account under him and that they could meet every Tuesday at 2.00 pm to discuss the issues that appear. This time clearly Miguel is more receptive and even notes the time of the Tuesday meeting in his appointment book or diary and tells Pilar that he will definitely send the spending report in by Friday as needed. On her part, Pilar says that she did not want to lose the Jezebel account and had no choice but to go with the client’s suggestion. Once the situation has settled down, however, Pilar tells Miguel that she will try to give him back the Jezebel account. In the Out of Office Reply video, we have the meeting between Ralph Ramos, the Senior Claims Manager and Angela Zanoni, a Claims Investigator. Angela has been working from home but it seems that performance issues are cropping up. She is piqued that Bob Simmons has told her that he is getting better accounts to deal with while she feels that she is being sidelined because she is working from home and therefore not visible to Ralph. Ralph assures her that this is not the case and that both she and Bob have different skill sets and that he gives the employees the accounts to be handled based on their past relationships with the client. While he would not feel comfortable handling Angela the accounts that Bob had been handling in the past, he would also not give Bob her accounts so she is misinformed. At the end of the first meeting they set up and appointment to meet again, but in the second video recorded two weeks later, it appears that Angela has failed to keep her appointment. Always the gentleman, Ralph first tries to put Angela at ease by asking her a personal question about how she is and how things are at home, but it seems that Angela misreads him because she is preoccupied. On probing into the matter further because it is not like Angela to miss a deadline-she has not done so in the four years they have worked together- Ralph finds out that Angela had missed the deadline because she felt that nothing fruitful would have come out of it. ...Download file to see next pagesRead More
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