Questionnaire for Ward Clerks - Case Study Example

PERCEPTION SURVEY OBJECTIVE: To know what employees think on the evaluation given to them whether it fair or it is based on personal judgment or bias. A separate questionnaire will be given to Ward Clerks, Patient Care Assistant (PCA), Middle Management, Supervisors, Team Leaders, Technicians and Technologists. Questionnaire for Ward Clerks 1. When was the last report of your performance rating? State date ______________________________ 2. What was the rating given to you by your supervisor? ____ Outstanding ____ Very satisfactory___ Satisfactory ___ Unsatisfactory 3. Are you satisfied with the rating given to you? ____ Yes ____ No _____ If no, Why______________________________________________________________ 4. Do you have a better understanding of the nature of your work as a Ward Clerk? ____ Yes ____ No 5. If answer is no, why? _____________________________________________________ 6. Do you have other skills or abilities which are not utilized in your present job? ____________________________________________________________________________ 7. How much do you agree with the following statements? Strongly Strongly Agree Agree Disagree Disagree My work requires higher education My supervisor provides constructive criticism The performance appraisal is a Valid way of rating KFCSHR Employees Provide explanations­­­­­­­­­­­­­_______________________________________ Questionnaire for Patient Care Assistant 1. When was the last report of your performance rating? State date ______________________________ 2. What was the rating given to you by your supervisor? ____ Outstanding ____ Very satisfactory___ Satisfactory ___ Unsatisfactory 3. Are you satisfied with the rating given to you? ____ Yes ____ No _____ If no, Why______________________________________________________________ 4. Do you have a better understanding of the nature of your work as a Patient Care Assistant? ____ Yes ____ No 5. If answer is no, why? _____________________________________________________ 6. Do you have other skills or abilities which are not utilized in your present job? ____________________________________________________________________________ 7. How much do you agree with the following statements? Strongly Strongly Agree Agree Disagree Disagree My supervisor provides constructive criticism Human relations or ability to get along with Patients, associates and general public is needed in my work as PCA Training is needed in PCA work The performance appraisal is a valid way of rating KFCSHR Employees Provide explanations­­­­­­­­­­­­­_______________________________________ Questionnaire for middle management, team leaders, technicians and technologists 1. When was the last report of your performance rating? State date ______________________________ 2. What was the rating given to you by your supervisor? ____ Outstanding ____ Very satisfactory ___ Satisfactory ___ Unsatisfactory 3. Are you satisfied with the rating given to you? ____ Yes ____ No _____ If no, Why______________________________________________________________ 4. Do you have a better understanding of the nature of your work as part of middle management? ____ Yes ____ No 5. If answer is no, why? _____________________________________________________ 6. Do you have other skills or abilities which are not utilized in your present job? ____________________________________________________________________________ 7. How much do you agree with the following statements? Strongly Strongly Agree Agree Disagree Disagree Job knowledge is basic to my position Quantity of work output and speed should be set as targets Quality of work is shown through thoroughness, accuracy and neatness of work My supervisor provides constructive criticism The performance appraisal is a valid way of rating KFCSHR Employees Provide explanations­­­­­­­­­­­­­_______________________________________ Questionnaire for supervisors. 1. When was the last report of your performance rating? State date ______________________________ 2. What was the rating given to you by management? ____ Outstanding ____ Very satisfactory ___ Satisfactory ___ Unsatisfactory 3. Are you satisfied with the rating given to you? ____ Yes ____ No _____ If no, Why______________________________________________________________ 4. Do you have a better understanding of the nature of your work as a supervisor? ____ Yes ____ No 5. If answer is no, why? _____________________________________________________ 6. Do you have other skills or abilities which are not utilized in your present job? ____________________________________________________________________________ 7. How much do you agree with the following statements? Strongly Strongly Agree Agree Disagree Disagree My work requires higher education The management provides constructive criticism Goals of the company are consistently done in work targets Administrative and organizing ability is expected in my work as supervisor. Judgment or extent to which decisions and actions are based on facts, sound reasoning, probable outcome and implications is exercised in my work as supervisor Human relations should always be practiced in this line of work Provide explanations­­­­­­­­­­­­­_______________________________________ Explanatory note This questionnaire is a survey of perception of non-supervisors and supervisors of the KFHRSC. It is assumed that a performance appraisal has been done at end of six months period of employment. A performance evaluation is suggested to be done twice a year, or every six months period. Objective of the survey is to know impression of these employees towards the assessments given to them, and questions are directed to the fairness of the assessment. The questionnaire is set on yes or no answers, agree or disagree frames and open ended answers from respondents. The questionnaire first established whether respondent agrees with the performance evaluation given or not, and the reason why not. The reason would give credence if there is a perceived bias by the supervisor or management. The other set of questions sets the line of thinking on which the employees were evaluated based on the positions they are holding and their agreements to the factors related to their job. From the answers, it could be gathered whether respondents agree or disagree with the ratings. Answers will also show other talents and skills that the hospital could use from the employees. It will also reveal if they clearly understand their work, what is expected from them, and what they expect from management. Employee perception survey, which is the objective of this report, is an important tool to know the employee attitude about their supervisors and the organization. SDS Research (2008) suggests the importance of performing an EPS because it allows employees to give their honest, confidential input about their job and the hospital. The data gathered here becomes a measure of understanding and a means to help employees because a motivated employee stays loyal to the hospital and will perform better. Reference SDS Research, 2008. Employee Perception Survey. Viewed from http://www.sdsresearch.com/services_eps.html Read More