Emotional Intelligence
41 pages
(10250 words)
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In 1990, two psychologists, Peter Salovey and John Mayer (1990), first coined the term emotional intelligence (EI), referring to EI as an ability to recognize the meaning of emotions and their relationships, and to reason and solve problems on the basis of them (Vitello-Cicciu 2003).... ... ... ... Originally, these researchers concluded that EI consisted of three mental processes: appraising and expressing emotions in the self and others, regulating emotion in self and others, and using emotions in adaptive ways (Vitello-Cicciu 2003)....