INTERPERSONAL AND ORGANIZATION COMMUNICATION - Essay Example

School: Topic: INTERPERSONAL AND ORGANIZATION COMMUNICATION Lecturer: Group Summary Introduction to the topicCommunication that takes place at the interpersonal as well as organizational level was the main focus of the group’s work. The need for an effective communication system within an organization has been realized to be necessary largely because organizations are run as social rather than individual entities. What this implies is that even if a single person sets up a business or an institution, the organization that is formed in the long run becomes a social entity because it will be made up of employees and clients who belong to the larger society (Blaise, Bridget & Erich, 2014).

In this group summary, the most important concepts that were learned as part of the assigned topic and how these can be implemented in a real world situation have been outlined.The three most important concepts learned With different contributions coming from group members, the three most important concepts that became recurring in the individual works of members were etiquette, Johari Window and interpersonal communication. As members of a typical organization interact with people, it is important that a very high sense of etiquette be showed so that there can be harmony in their existence as there was between David and Jonathan in the bible.

Joharu window is also necessary for ensuring high level of trust and group learning through the use of effective feedback system (The Johari Window, 2015). Interpersonal communication has also been found to be an effective way of promoting group understanding and cohesion (Satterlee, 2013). Collectively, these three concepts can guarantee peaceful coexistence and mutual respect that is based on trust. Application of concepts There are SMART (specific, measurable, achievable, relevant, and time bound) objectives that any organization can set for itself based on the three concepts which are etiquette, Johari Window and interpersonal communication.

In terms of etiquettes, the organization can set an objective of recording less than three cases of customer dissatisfaction reports in a month. The use of Johari window could also come with them objective of recording higher customer rating based on a standardized measure of trust. Lastly, interpersonal communication could be used with the objective of maintaining high level of employer-employee, employee-employee, and employee-customer communication. Strategies for implementing the concepts within an organizationBefore the applications that have been discussed above can be realized, it is important that there are will be very specific strategies that an organization considered and implements.

To sum the expected outcomes for all the three concepts, it would be said that using an interpersonal and organizational communication code of ethics will be useful for any organization to implement and achieve the outcomes with the concepts. This is because with a code of ethics in place, there will be clear procedural processes that should be used to ensure high standards of etiquettes, effective interpersonal communication and the use of Johari window. Even more, the code of ethics is going to spell out clear punishments that should be meted out to offenders so that the implementation can be seen to be backed by a very powerful tool that ensures enforcement.

But as the strategy of using code of ethics is being implemented, it will be useful for the organization to check such issues of organizational structure and organizational culture to be sure about how these affect the efficiency of the implementation process.References Blaise, J. B., Bridget, J. B., & Erich, B. B. (2014). [Peer commentary on the journal article “Are you listening to the people that count? ” by ]. Competition Forum, 12(2), 29-33.Satterlee, A. (2013). Organizational Management and Leadership: A Christian Perspective: Leadership.

In (2nd ed., p. 5). Raleigh, NC: Synergistics International Inc.The Johari Window. (2015). Retrieved May 30, 2015 from http://www.mindtools.com/CommSkll/JohariWindow.htm