Leadership and Management for Service Improvement - Essay Example

Comments (0) Cite this document
Leadership and Management for Service Improvement Name: Institution: LEADERSHIP AND MANAGEMENT FOR SERVICE IMPROVEMENT Introduction To push the idea of DN referrals, we formed a group of five individuals. When the group came together for the first time, the task was allocated…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.8% of users find it useful
Leadership and Management for Service Improvement
Read TextPreview

Extract of sample "Leadership and Management for Service Improvement"

Download file to see previous pages This stage of our group formation had been lagging for a while before I emerged as a facilitative leader. When this stage passed, our relationships became more harmonious with agreed upon values and rules of operation. Each member began to take responsibility, as they understood their other team members, with the group leader taking a back seat to proceedings. As the group leader, I think I took up a democratic style of leadership. These types of leaders make decisions at the final stage but include the other team members in the process of decision-making (Gillam, 2011: p65). While I took care of coordinating the team and their work delivery, I allowed them to carry out their research without giving instructions. However, whatever went into the report was finally decided upon by me, with any additional material needed communicated to the team member responsible. The benefits of this sort of leadership are numerous. The team members got job satisfaction since they all participated in drafting the final assignment. This style also helped to develop their research skills. The members of the team felt that they controlled the destiny of their assignment marks thus felt more motivated to do their best (Hartley & John, 2010: p26). However, since participation by all members takes time, the decision-making process was slow. Coulin’s absence caused the assignment’s timeline to stretch. ...
Overall, this leadership style made me feel in charge although giving everyone a chance to give their opinion brought on some conflict. During the initial stages of the holiday, my inability to access the University’s homepage on my computer proved to be a hindrance. It actually raised a storm with some of the members when I told them that I had not handed in the assignment because of this problem. In the future, it would be better if this sort of assignments were held face to face rather than online since team members are generally least interested in the assignment over the internet. It is possible that some had multiple pages on their computer screens and were multi-task during teamwork (Muller et al, 2006: p9). The team’s five-team members could be fitted into at least five Belbin’s team roles (Gold et al, 2010: p15). Ken could be considered a resource investigator, as he was enthusiastic, extroverted, and communicative. He explored the different sources of information that we had and, through his contacts in the library, was able to get more information sources. Stacy was the implementer, as she was efficient, conservative, reliable, and disciplined. Danny was the shaper, given her dynamic and challenging nature. She never lacks the courage and drive to overcome obstacles. I acted as the leader and doubled up as the coordinator. My confidence and maturity cut me out of this, in addition with my clear goals, promotion of decision-making and proper job delegation. Finally, Coulin was supposed to be the plant, especially given her unorthodox, imaginative, and creative mind. However, she was rarely available and brought about a lot of frustration for the other team members. On the days when she showed up for meetings, though, she was very ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Leadership and Management for Service Improvement Essay”, n.d.)
Leadership and Management for Service Improvement Essay. Retrieved from https://studentshare.org/nursing/1456258-leadership-and-management-for-service-improvement
(Leadership and Management for Service Improvement Essay)
Leadership and Management for Service Improvement Essay. https://studentshare.org/nursing/1456258-leadership-and-management-for-service-improvement.
“Leadership and Management for Service Improvement Essay”, n.d. https://studentshare.org/nursing/1456258-leadership-and-management-for-service-improvement.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Leadership and Management for Service Improvement

Strategic leadership for organizational improvement

...of discounts. These overseas people had to travel a long distance for their treatment but expenses are too high for them to afford. Administration issue has been a debate for a long period of time and has not been rectified (Oxford Business Group). The management lacks a guideline or a code through which a hospital could be run. It may become harmful for hospital in the long run. The lack of leadership is also a concern for institution as government has failed to design strategies that could help improve their managerial problems (Khalaf). Analyzing the situation: The main issue for this public hospital is the management problem due to which these issues have been...
4 Pages(1000 words)Assignment

Strategic Leadership for Organizational Improvement

...? Performance improvement projects can be very instrumental in the ability of hospitals to serve the needs of its s. These projects can increase the capacity of the hospital to attend a higher number of patients. There are a number of external stakeholders that the hospital relies on. The hospital has a number of suppliers that provide the firm medical supplies. Stocking of medical supplies and pharmaceutical products is essential to maintain the hospital running properly. A way for the managers of the hospital to improve the supply chain function of the facility is by building strong relationships with the suppliers. The good use of resources can ensure that a hospital operates...
3 Pages(750 words)Assignment

Service Quality Improvement

...to experience a situation in which this model was applied. Moreover, I have been able to experience some of the benefits of this kind of a model when used to improve service quality as well as some of its shortfalls. This benefits and shorts could form a very good basis for my evaluation in this paper. Normative model of service improvement is divided into stages. The stages include management commitment, employee commitment and participation, employee education and training, communication, assessment and modification, outcomes and targets, and integration (Hernon & Whitman, 2001). These stages are interconnected in an intertwined manner. This means...
9 Pages(2250 words)Essay

Service Improvement Initiative

.... In addition, the conversation assisted me to develop a strategy utilizing the NOLAN technique, PDSA (Plan Do Study Act) so as to facilitate the service improvement. The paper will go on to evaluate a number of theoretical aspects including change Management, accountability and responsibility, leadership and management skills, and professional / inter professionals collaboration. Rationale The purpose of selecting the service user group is because I am presently placed on the haematology ward. Patients suffering from haematology experience concerns with regard to blood and organs which form blood. In addition, the quality of information,...
8 Pages(2000 words)Essay

Leadership and service improvement

... that by applying the Lewin’s theory of change, people might be more accepting of my service improvement project as it makes the changing process sound so simple. Goleman leadership styles Goleman pushed for an emotional approach to leadership. He claimed that a fine leader had to be in tune with the emotions of the people he served. This would enable him understand them better and how they feel about his leadership among other things affecting them. He came up with six ways in which resonance can be created. Thus the evolution of the six leadership styles. Management must be concerned above all else with achieving alignment and goof fits (Lewis, 199). A leader can apply any of the six styles depending on what the situation call... ? Due...
12 Pages(3000 words)Essay

Leadership for Performance Improvement

...Leadership for Performance Improvement Personal and Organisational Context It has been said that in order to be effective, one must be affective. This has important implications for the modern day organisation which is run on the basis of a plethora of experiences that comes from various kinds of people who serve various goals. (Silberman, 2006) In order to tie these people up together, there is a need to focus on the fact that any action needs to be affective first in order to be effective. This is where entrepreneurial orientation comes in. It has been described as a process that integrates personal and organisational goals so as to form a common value base. (Dolasinski et al, 2002) This act in itself...
2 Pages(500 words)Essay

Leadership and Business Improvement

.... Reengineering the training function. Delray Beach, FL: St. Lucien Press. Senge P. M. 1990a. The leaders' new work: Building learning organizations. Sloan Management Review (Fall): 7-23. Mullen T., & Lyles M. 1993. Toward improving management's contribution to organizational learning. Human Resource Planning, 16: 35-49. Lee R. 1996. The "pay-forward" view of training. People Management, 2 (3): 30-32. http://www.legacee.com/Info/Leadership/leaderresources.html Reisner, Robert A.F. “When a Turnaround Stalls.” Harvard Business Review, February 2002, 45. Sorcher, Melvin and James Brant. “Are You Picking the Right Leaders?” Harvard Business Review, February...
16 Pages(4000 words)Research Paper

National Health Service Improvement Plan

...NHS Improvement Plan: Is It Enough The National Health Service (NHS) Improvement Plan 2004 had been dubbed as a "patient-centered" proposal that set out a 10 year plan in the process reform of the NHS. Over the past years, the NHS in England had to undergo several major improvements in health care service for patients. After decades of underinvestment, the NHS has begun to turn itself around, with unprecedented increases in the money it can spend. As its budget has grown from 33 billion to 67.4 billion, the average spending per head of population has gone up from 680 to 1,345 (Department of Health, 2004). The NHS Improvement Plan outlined...
4 Pages(1000 words)Essay

Quality Improvement Team Leadership

...the attainment of a common objective. There are several methods which one may employ to guarantee the excellent performance of his team. What is essential is that the team is focused and convinced that each one is vital to the success of the group. Conclusion The leader knows that, over time, the power of the team will add significant value to the task only if attention is paid to team management (Varkey, 2010). Therefore, the essential skills of the respiratory department manager must include strong communication, enthusiasm, and a commitment to co-workers. References National Highway Traffic Safety Administration. (n.d.). A leadership guide to quality...
2 Pages(500 words)Essay

Leadership and service improvement

...to their needs as well. Of course, our failure to complete these rounds on time leads to a fine by the QCC as mentioned earlier. My idea of the improvement of services revolves around patient observations as this is our major challenge at the moment. I have a suggestion that nurses should start the rounds but once time is up they should make way for the healthcare assistance. My master plan is mainly focused on the leadership problems we have at the facility. The best way to organize depends on the nature of the environment to which the organization must relate (Burke, 205). It is my belief that most of the shortcomings we experience at the work area are as a result of poor...
12 Pages(3000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Leadership and Management for Service Improvement for FREE!

Contact Us