The Stress of Working in a Call Center - Essay Example

Each day that I reported for work, I was on the receiving end of the harshest berating, the meanest insults, and the most intellectually insulting comments that one would only wish on his worst enemy. To make matters worse, I had no right to stand up for myself and let them know that I was just a person tasked to receive their complaints. I wasn't the enemy. I was there to help. Or at least, let them vent to a certain degree. But these clients took complaining to a whole new level. Every time I was demeaned as a person, I felt like shouting at the person on the line, or simply disconnecting the headset and running off crying or to let off some steam.

But I wasn't allowed to do that. I needed to stay on the line no matter how I felt.Rather than taking my anger out on the clients, I made sure that I spent at least an hour a day releasing my anger and stress. They say nothing beats boxing when it comes to releasing stress. That is exactly what I did. Each day, I would get home from my shift and pop a boxing game into my X-Box Kinect and jab away for a few minutes in order to remove the stress and anger that I had pent up inside of me. Then on the days that I had off, I made sure to get a full body massage in order to relax my body, mind, and soul even for only a few hours a day.

These two regular stress-busting practices of mine were definitely the way to go. I would return to work refreshed and with a new perspective on my job situation and how to deal with it.I learned that work stress could actually be released even on the job if I simply had a way to let it out as I did my task. That was when the stress ball massager became a daily part of my work life. Every time I got a problem call, I take the stress ball and squeeze it as I felt my tension and anger building up inside of me.

All of the negative emotions that I wanted to unleash on the client transferred to the stress ball.