Download file to see previous pages...
Telebank Call Center has a sophisticated electronic system to control calls and keep things moving. It runs very much like an assembly line and the calls never stop. The pace of the work is quite rapid and this is sometimes a stressor for the staff. The pace is controlled by the system and there is always a beep in their ear when the next call is cued. Some calls take longer than others so the intervals between calls are not always the same. It is often enough to cause stress, however. The interesting thing is that they hire people who like to talk to other people and then they hurry them through calls very rapidly. It also allows for the staff member that quits working and does not halt calls because of it.
The same electronic system that manages the call side of the program also manages the evaluations of employees. The method used is somewhat suspect for part of their employees being unhappy. It monitors everything done by the employees including how many calls they took as well as how many times they went to the bathroom. By all criteria, the technical side of their business appears to work very well. That part of the business definitely is a "machine".
The social system, on the other hand is probably a bigger stressor for all involved than the tracking and watching from the technical system. This is a business that advertises that it want individuals in employees and their hiring routine is set up to capture those personalities. The problem is that those kinds of personalities like to come to work in their time, get done what they want to in the time they want to and run their day according to their desires. The other thing the company looks for is people that like to talk to other people. Organizing is a structure that managers use to establish a structure of working relationships (Jones & George, 2007) which is what the hiring process in this company is trying to do. Their goal is to have independent personalities
...Download file to see next pagesRead More
It represents the personality of an organization thus having a direct impact on employee motivation and the overall performance of the organization. Proper knowledge of an organizational behavior is vital for the process of establishing healthy relationships through aspects such as social objectives and organizational objectives.
Team sizes range from 3 - 8 members. Because of the high number of staffs in the department and the numerous clients that need to be served, sometimes all at the same time, the work is competitive and teams must ensure they are alert at all times. Time management also plays a key role in this line of work.
Thus it is a five-function based approach to managing the work environment in a business organization. Management consists of those functions that a manager has to perform in this environment including planning, organizing, staffing, leading/directing and controlling.
This is required to be successful in all managerial positions and in the way forward from there. Employers want solutions to seemingly impossible problems .In such situations the more pro active a manager is at
How that adaptation occurs and where it eventually leads is in some way controlled by the cells of that organism. This paper will compare the cells of a military unit and that of an orchestra in an effort to understand how organizations
Nancy Dixon, according to Skyrme said, “Learning organizations have in place systems, mechanisms and procedures that are used to continually enhance their capabilities and those who work with it or for it to achieve sustainable
In todays world of business corporate culture is usually built (Buchbinder & Shanks, 2007). The corporation knows what their strategic plan is and part of that plan is to hire and cultivate individuals that are able to drive that strategy and that is hiring to a culture.
(Kennedy, 1998). This same generation bring with it other issues that must also be controlled such as office chatter and office politics. Learning how to deal with those and prove to this new generation that you are the leader of choice
The only way to be able to tell for sure is to know the important things about ones personality. It is also important to understand how one learns if the newest rages is the learning organization. This paper will discuss the survey
It has felt for quite some time as if my leadership style was in direct conflict with the company that I work for. It always feels like one or that other of use is out of sink and I am consistently trying to change policy
2 Pages(500 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Essay on topic MGT501 - Management and Organizational Behavior for FREE!