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Management - Service Package - Essay Example

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Author Tutor Course Date Service Package Introduction The concept of service package applies in all places that offer services. A service package has some elements, which include supporting facilities, facilitating goods, explicit services, and implicit services…
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Management - Service Package
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"Management - Service Package"

Download file to see previous pages An elderly care center is a specialized place designed to take care of elderly people in the society. Therefore, a number of supporting facilities must be taken care of before elderly people are admitted into the elderly care center. In some states, it is a requirement that all elderly care centers comply with state regulations concerning the nursing home reform act. Supporting facilities Supporting facilities refer to physical resources that must be in place before a service can be given out. A key component of facilitating goods encompasses architectural appropriateness, which means that the structures should be tailored according to the needs of the elderly people. In terms of architecture, the houses should be constructed in line with the prevailing climatic conditions of the place where the elderly care centre will be located (White & Duncan 263). The houses should encompass various rooms with washrooms, which are well maintained to cater for the needs of the elderly. The architectural design should provide for facilities such as places where the elderly can rest whenever they want to relax. The interior decor should consist of quality furniture and the house should be well decorated. The tables, sofas, and other furniture should be made with appropriate designs and from quality timber. The layout of the facility should be placed in a location with a good flow of traffic to avoid any unnecessary disturbance to the elderly. Other essential supporting facilities include facilities to ensure safety against fire, grab bars in bathrooms and toilets, private toilets and bathrooms, safes, and locked drawers. The houses should also be equipped with supporting facilities such as temperature controls and heating facilities. Other supporting facilities include fitness rooms, libraries, activity rooms, theatres, open grounds for exercises, and walking facilities for persons with walking problems (White & Duncan 268). To improve on security within the housing facility, wander alert systems, alarmed exits, automated fire sprinkler systems, and enclosed yards should be considered. Facilitating goods Facilitating goods refer to goods consumed by buyer or goods as well as materials purchased and consumed by the providers of services. The facilitating goods necessary in an elderly care centre include quality mattresses and warm blankets. Quality will ensure that the elderly feel comfortable when they sleep while the warm blankets will significantly reduce the chances of them to feel cold. Sleeping in a comfortable place can reduce the chances of conditions such as backaches and flu. The caregivers should also be provided with mattresses of high quality as well as warm blankets. This will ensure that they do not have any hindrance while providing services to the elderly (Johnston & Clark 32). Other essential facilitating goods, which should be made available in the elderly care centre, include toothpaste, shampoo, as well as uniforms for the elders and caregivers. Toothpaste and shampoo are essential goods, which ensure the general well being and hygiene in the elderly care centre. Uniforms should be provided as they play an essential role in identifying both the caregivers and the elders. This helps in differentiating between the elderly and caregivers. Service explicit The explicit services refer to benefits, which can be observed and felt with the use of the senses. The achievement of explicit services calls for the employment of qualified caregivers who can treat ...Download file to see next pagesRead More
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