StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Define strategic management within the framework of total quality service - Essay Example

Comments (0) Cite this document
Summary
Such experiences might have involved loss of luggage during flight, purchased product that is damaged or late delivery by pizza delivery services. The customers experience poor quality when…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91% of users find it useful
Define strategic management within the framework of total quality service
Read TextPreview

Extract of sample "Define strategic management within the framework of total quality service"

Download file to see previous pages With the rise of competition consumers have more options than ever. Therefore a dissatisfied is most likely to leave a company and move to another company. Therefore all the major companies round the globe have set customer satisfaction as the prime objective leading to evolution of total quality management. However, before discussing the concept of TQM one has to explain quality. According to experts there is no concrete definition of quality. But still quality can be defined as the fitness for use. It is conformance to requirements. Quality of a product or service can be defined as the ability to satisfy the needs and expectations of the customers. So it can be said that quality is a journey, but not a destination. The concept of TQM has existed for many years, although the meaning and perception towards TQM has evolved over the year. After the World War II the quality became more quantifiable in nature. In the early 50’s statistical sampling were used to analyze the quality of the products leading to the true evolution of TQM. By 1960 thanks to the quality gurus the concept took a broader meaning. TQM can be defined as a method to increase the customer satisfaction. It reduces defects of an organization and increases the productivity. However, TQM is not supposed to be restricted to the production department only (Kundu, 2009, p.130).
TQM can be successfully implemented through an integrated approach adopted by the organization. This requires the involvement of the employees of all the departments, as well as the involvement of top management. A successfully implemented TQM system can help the organization gain strategic leverage. The study looks to explore various key elements of TQM and relationship strategic importance of TQM with respect to various organizational departments and corresponding activities.
Total quality management has deep implications on human resource management. This emphasizes on autonomy, self control and ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Define strategic management within the framework of total quality Essay”, n.d.)
Define strategic management within the framework of total quality Essay. Retrieved from https://studentshare.org/miscellaneous/1618117-define-strategic-management-within-the-framework-of-total-quality-service
(Define Strategic Management Within the Framework of Total Quality Essay)
Define Strategic Management Within the Framework of Total Quality Essay. https://studentshare.org/miscellaneous/1618117-define-strategic-management-within-the-framework-of-total-quality-service.
“Define Strategic Management Within the Framework of Total Quality Essay”, n.d. https://studentshare.org/miscellaneous/1618117-define-strategic-management-within-the-framework-of-total-quality-service.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Define strategic management within the framework of total quality service

Total Quality Management

...? TOTAL QUALITY MANAGEMENT Table of Contents Table of Contents 2 Introduction 3 Total Quality Management (TQM) at Toyota 3 Areas of Improvement and Recommendations 9 Conclusion 14 References 15 Introduction Total Quality Management (TQM) can be defined as an integrated system which includes various kinds of principles, procedures, and practices followed by a business organisation that helps in the development of a framework which gives way to the companies striving for excellence in whatever activities they perform (Pool, 2000, p. 373). According to Pfau...
14 Pages(3500 words)Essay

TOTAL QUALITY MANAGEMENT

...?Total Quality Management Table of Contents Section Introduction 4 Section 2 – Context: Company XYZ Logistics 5 2 Main Products, Services and Customers 5 2.2. Order Qualifiers and Order Winners 7 Section 3 – Operational processes 7 3.1. The Designing of New Chevrolet Models 8 3.2. Technical Development 10 3.3. Marketing the Product 12 Figure 1: Diagrammatic Representation of the Operational Process of Chevrolet 13 Section 4 – Literature review: TQM 14 4.1. Process/ Prevention 15 4.2. Training and Education 15 4.3. Empowerment/ Organisation 15 4.4. Leadership and Commitment 16 4.5. Application of Concepts 16 Figure 2: The Concept of TQM 16 16 4.6. Future of TQM 17 Section...
9 Pages(2250 words)Essay

Total Quality Management (TQM)

...(Ferreira & Otley, 2003). What makes total quality management peculiar is the fact that brings on board the inputs of not just a limited component of the organization but the collective efforts of all stakeholders towards the success of the organization. Total quality management also tries to make the customer the central focus and attention for quality delivery. This means that the target for ensuring success is to ensure that the customer receives quality of service. Industry Adoption of TQM Today, it is said that the adoption of total quality...
3 Pages(750 words)Research Paper

Total Quality Management

...of the chosen company. Total Quality Management: Concept & Importance TQM concept has become instrumental in improving productivity of the company since the last few years (Wiley College, n.d.). The origin of the TQM movement started in the year 1970 when several American corporations adopted approaches that were almost similar to the Japanese managements system and instrumental in improving the efficiency of the company (Chatfield, 1995). The Department of Defense adopted the TQM approach during the mid 1970’s and the sole focus of the department was to improve the productivity, timeliness and quality of government products and services...
7 Pages(1750 words)Case Study

Service Quality in Marriott Corporation

...: The moderating role of trust', Journal of Managerial Issues, no. 9, p. 275. Cohen, S & Moore, J 2002, Today's Buzzword: CRM. Public Management, 82 (4), 10. Crosby, LB, Devito, R, & Pearson, MJ 2003, 'Manage your customers' perception of quality', Review of Business, vol. 24, no. 1, pp. 18+. Czepiel, JA 1990, Service encounters and service relationships: Implications for research. Journal of Business Research, 20 (1), 13-21. Duffy, J & Ketchand, AA 1998, 'Examining the Role of Service Quality in Overall Service Satisfaction', Journal of Managerial Issues, vol.10, no. 2. Flora, G. (1998). The...
8 Pages(2000 words)Essay

Six Sigma versus Total Quality Management

...training ground for 21st century leadership. To compete in a world market, a company needs to move toward a Six Sigma level of performance. Finally it can be said that Six Sigma is complementary to TQM because it can help to put issues in the order of importance within a broader TQM program and provides the DMAIC framework which can be used to meet TQM objectives. References Dale, B.G., Wu. P.Y., Zairi, M., Williams, A.R.T., and van der Wiele, T. (2001) Total quality management and quality: An exploratory study of contribution. The TQM Magazine. Vol 12. No. 4. pp 439-449. Dale, B.G. (1999) Managing...
10 Pages(2500 words)Essay

TQM (total quality management)

...Breadth Component       Quality is one of the most important factors all s seek. They want to receive equivocal satisfaction from the monetary value that they are paying for the product or service. Other than consumers, employees also seek satisfaction and contentment. Various studies have proven that good compensation is not the only factor for employees’ happiness. Management of the company also looks for satisfaction and derived it from well operating company and limiting, or if possible, eradication of waste in the production and other company functions. These concerns, alongside various others, gave rise to the breed of management called Total...
9 Pages(2250 words)Essay

TOTAL QUALITY MANAGEMENT (TQM)

...of quality set by the company or not. If they find any flaws in those business processes, they take steps to minimize the variability, as well as to remove all defects. The five dimensions of the Six Sigma – DMAIC cycle include define, measure, analyze, improve, and control. This is a complete cycle which starts from defining the deficient areas and ends up in controlling the improved business processes. Some of the main quality management tools used for Six Sigma framework include analysis of variance, check sheet, correlation, regression analysis, run charts, and scatter diagrams. 7. Evolution of Total...
17 Pages(4250 words)Essay

Total Quality Management

... Total Quality Management Q1. Total Quality Management (TQM) basically concerns long-term management approachesaimed at achieving high customer satisfaction. TQM demands that every member of the firm participate actively in improving processes, products as well as service quality. The ides that Rob and Daine have developed clearly emphasizes on customer satisfaction, which is to be driven by quality products and services of their restaurant. The partners’ ideas are focused on creating a customer-oriented culture. By implementing training program for new managers and employees on what is expected of them, the restaurant shall be instilling useful information that would help it achieve its objective of offering high quality products... and...
1 Pages(250 words)Case Study

Total Quality Management (TQM) in Service Organizations

...Total Quality Management (TQM) in Service Organizations “Quality is never an accident, it is always the result of high intension, sincere effort, intelligent direction, and skilful execution; it represents the wise choice of many alternatives” (Quality quotes, 2010).Total quality management (TQM) is an approach adopted by the modern organizations to improve their performance, effectiveness and flexibility of businesses. “TQM is a way of thinking about goals, organizations, processes and people, to ensure that the right things are done right first time. This thought process can change...
7 Pages(1750 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Define strategic management within the framework of total quality service for FREE!

Contact Us