Management of Hospitality Operations
12 pages
(3478 words)
, Download 2
On the contrary, visible component represents contact person or the service provider, and servicescape.... There are four elements in the procedure such as physical evidence, customer, contact person and support processes (Lashley and Morrison, 2000, p.... physical evidence mainly resembles parking, desk, cart for bags, elevators, room amenities, menu, delivery tray, bill desk and food taste.... Like physical evidence is changed upon customer request and contact person is well trained to identify appropriate needs of guests....