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Quality is excellence and it means to provide customers with product satisfaction. Any organization or company can satisfy the customers…
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Download file to see previous pages Quality control is a process that is employed in order to ensure a required level of fineness and quality in a product or service delivered by a company. Quality assurance, on the other hand, is a process in which products are checked in order to know whether those products will be able to meet customers’ expectations or not. Along with quality assurance and quality control, companies also adhere to the key principles of total quality management, such as, quality oriented management, customer focus approach, and continuous improvement in order to guarantee the development of superior quality products.
In recent years, many scholars have researched the role of quality management systems in the success of businesses. There has been a great concern about the use of different quality frameworks and this concern has led many researchers to study the role of those frameworks in ensuring the provision of highest quality to customers. Some key quality frameworks, such as, Six Sigma framework, BEM framework, and ISO 9000: 2001 framework play a vital role in the manufacturing of high quality products.
In this paper, we will discuss the role of total quality management in the success of a company or organization. We will examine the way total quality management helps a company improve its performance in market and increase customer base. The paper will include a discussion about the key principles of total quality management, as well as a discuss on quality assurance and quality control. Moreover, the paper will also include a review about the key developments in the evolution of quality and the role of strategic quality frameworks and quality improvement tools and techniques in improved organizational performance and productivity.
Quality is the key to organizational success. It refers to the delivery of high quality products to satisfy customers, as well as to improve business performance. ...Download file to see next pagesRead More
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