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Total Quality Management - Essay Example

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TOTAL QUALITY MANAGEMENT Table of Contents Table of Contents 2 Introduction 3 Total Quality Management (TQM) at Toyota 3 Areas of Improvement and Recommendations 9 Conclusion 14 References 15 Introduction Total Quality Management (TQM) can be defined as an integrated system which includes various kinds of principles, procedures, and practices followed by a business organisation that helps in the development of a framework which gives way to the companies striving for excellence in whatever activities they perform (Pool, 2000, p…
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Download file to see previous pages Various ways of improvements that can lead to its success and development of the company in a more holistic way has also been discussed in this study. Total Quality Management (TQM) at Toyota Japanese organisations were the first to adopt quality management principles during the early 1950s (Ho, 2011, p. 12). The fundamental concepts behind TQM which include methods like Just-in-Time (JIT) and "jidoka" meaning in-station quality were not originally developed by Toyota. However the production followed by Toyota are widely studied and followed by many organisations operating their businesses worldwide. Kaizen or continuous quality forms the basis of Toyota Production System (TPS). Kaizen is found to be enforced at almost every levels of the company. It helps in increasing the commitment levels of the employees of the organization, thereby helping it to reduce its costs and increase in its performance levels. The total quality management system followed by Toyota is commonly known as Toyota Production System (TPS). ...
The organisation needs to have a top-down approach towards implementing TQM to have any kind of meaningful effects generating out of it. Hence the TQM strategy needs to be initiated by the top management of the organisation and from there it would percolate down to all the management levels of the organisation. 2) The Scope: The scope of TQM within an organisation is not limited to certain people or departments. To implement TQM in the organisational system it is necessary to involve each and every individual working for the company and it also needs to include all the business processes carried on within the organisation. There must be some pre-defined goals or objectives of the organisation and each of the departments of the company would be working together for the fulfilment of the goals of the organisation as a whole. 3) The Scale: Each and every person working for an organisation are meant to have some responsibilities at the personal levels for the improvement and maintenance of quality of the products or services offered by the company and ensuring the satisfaction of its customers. Along with the external customers associated with a business organisation, the internal customers who are mainly the employees of the organisation are also required to be satisfied with the working environment within the company. Proper communication levels and teamwork must be ensured through concerted efforts by all the internal customers of the organisation. 4) The Philosophy: The philosophy behind the concept of TQM is that it does not aim for detection of any kinds of defects or errors but is aimed at the prevention of occurrence of such defects or errors. Hence in ...Download file to see next pagesRead More
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