TOTAL QUALITY MANAGEMENT Table of Contents Table of Contents 2 Introduction 3 Total Quality Management (TQM) at Toyota 3 Areas of Improvement and Recommendations 9 Conclusion 14 References 15 Introduction Total Quality Management (TQM) can be defined as an integrated system which includes various kinds of principles, procedures, and practices followed by a business organisation that helps in the development of a framework which gives way to the companies striving for excellence in whatever activities they perform (Pool, 2000, p…
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Various ways of improvements that can lead to its success and development of the company in a more holistic way has also been discussed in this study. Total Quality Management (TQM) at Toyota Japanese organisations were the first to adopt quality management principles during the early 1950s (Ho, 2011, p. 12). The fundamental concepts behind TQM which include methods like Just-in-Time (JIT) and "jidoka" meaning in-station quality were not originally developed by Toyota. However the production followed by Toyota are widely studied and followed by many organisations operating their businesses worldwide. Kaizen or continuous quality forms the basis of Toyota Production System (TPS). Kaizen is found to be enforced at almost every levels of the company. It helps in increasing the commitment levels of the employees of the organization, thereby helping it to reduce its costs and increase in its performance levels. The total quality management system followed by Toyota is commonly known as Toyota Production System (TPS). ...
The organisation needs to have a top-down approach towards implementing TQM to have any kind of meaningful effects generating out of it. Hence the TQM strategy needs to be initiated by the top management of the organisation and from there it would percolate down to all the management levels of the organisation. 2) The Scope: The scope of TQM within an organisation is not limited to certain people or departments. To implement TQM in the organisational system it is necessary to involve each and every individual working for the company and it also needs to include all the business processes carried on within the organisation. There must be some pre-defined goals or objectives of the organisation and each of the departments of the company would be working together for the fulfilment of the goals of the organisation as a whole. 3) The Scale: Each and every person working for an organisation are meant to have some responsibilities at the personal levels for the improvement and maintenance of quality of the products or services offered by the company and ensuring the satisfaction of its customers. Along with the external customers associated with a business organisation, the internal customers who are mainly the employees of the organisation are also required to be satisfied with the working environment within the company. Proper communication levels and teamwork must be ensured through concerted efforts by all the internal customers of the organisation. 4) The Philosophy: The philosophy behind the concept of TQM is that it does not aim for detection of any kinds of defects or errors but is aimed at the prevention of occurrence of such defects or errors. Hence in
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(“Total Quality Management Essay Example | Topics and Well Written Essays - 3500 words - 1”, n.d.)
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(Total Quality Management Essay Example | Topics and Well Written Essays - 3500 Words - 1)
“Total Quality Management Essay Example | Topics and Well Written Essays - 3500 Words - 1”, n.d. https://studentshare.org/management/1401203-total-quality-management.
It is explained that when a customer complaint appears managers often decide ‘to improve internal operations’ (Campanella 17). In this way, it is expected that quality of product/ service will be increased, so that customer is satisfied. However, this practice can lead to the following implication: operational costs are increased and ‘the potential for profit is decreased’ (Campanella 17).
Moreover, enterprises were not way about the quality of service they delivered. However, the authors note that this has drastically changed as organizations have become increasingly adaptive in offering both tangible products and services that are globally competitive through TQM techniques.
Technical Development 10 3.3. Marketing the Product 12 Figure 1: Diagrammatic Representation of the Operational Process of Chevrolet 13 Section 4 – Literature review: TQM 14 4.1. Process/ Prevention 15 4.2. Training and Education 15 4.3. Empowerment/ Organisation 15 4.4.
There are lots of operational procedures and sets of rules and regulations that McDonalds have specified for its employees and order servers to make sure that the food that is served is not only of high quality, but it is delivered quickly as soon as it is ordered.
In fact, many studies reveal that to many, organizations, goals are just one and the same as the performance of the organization itself. It therefore becomes more challenging to realize set goals, thus the need for some frameworks through which the realization of set goals; short term as well as the long term goals may be evaluated (Ordonez et al, 2009, p.1-5).
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
Wang (1996) refers to TQM as an important methodology to integrate lateral functions and implement best practices. Implementation of such a plan on a continuous basis allows the business process to remain fresh, innovative
Total quality administration might be outlined as an administration framework for a client centered association that includes all representatives in persistent change. It utilizes system, information, and compelling correspondences to incorporate the quality order into
The author states that an important aspect of TQM is Team building. It allows organizational employees to coordinate and communicate. In addition, it helps to educate and guide employees in providing a wide level of flexibility and agility for their business environment. It also facilitates organizations to function with effectiveness and efficiency.
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