McDonalds is one of the largest food chains. It is present all over the world delivering the same high quality everywhere it is found. Customers expect high quality, hygienic and fast delivery of foods that they order at McDonalds. McDonalds is a brand that is positioned on high quality and quick service food, and consumers over the years have come to expect same from McDonalds. There are lots of operational procedures and sets of rules and regulations that McDonalds have specified for its employees and order servers to make sure that the food that is served is not only of high quality, but it is delivered quickly as soon as it is ordered. McDonald achieves this having specialized and equipment and chefs trained from McDonalds own universities that meet the quality expectation of its clients. McDonald uses total quality management approach as the raw materials and processed items are checked at each stage of production and they are also checked at the time of packaging and servicing so that only the high quality products reach the customers. Procurement also falls under TQM approach as specialists buyers develop organizational relationship not just with McDonalds suppliers, but also with its second-tier suppliers to make sure that the raw material that reaches McDonalds is of very high quality and high quality products are prepared using this material. The systems and approaches adopted by McDonalds are unique and without them McDonalds cannot deliver the same quality all over the world.
It is explained that when a customer complaint appears managers often decide ‘to improve internal operations’ (Campanella 17). In this way, it is expected that quality of product/ service will be increased, so that customer is satisfied. However, this practice can lead to the following implication: operational costs are increased and ‘the potential for profit is decreased’ (Campanella 17).
373). According to Pfau (1989) TQM is an approach towards improving the quality of services and goods on a continuous basis which involves participation of individuals at every functional level of an organisation. This study deals with the TQM practices followed at Toyota and how they manage to improve the quality of their products along with all the associated business activities.
Moreover, enterprises were not way about the quality of service they delivered. However, the authors note that this has drastically changed as organizations have become increasingly adaptive in offering both tangible products and services that are globally competitive through TQM techniques.
In fact, many studies reveal that to many, organizations, goals are just one and the same as the performance of the organization itself. It therefore becomes more challenging to realize set goals, thus the need for some frameworks through which the realization of set goals; short term as well as the long term goals may be evaluated (Ordonez et al, 2009, p.1-5).
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
Wang (1996) refers to TQM as an important methodology to integrate lateral functions and implement best practices. Implementation of such a plan on a continuous basis allows the business process to remain fresh, innovative
Total quality administration might be outlined as an administration framework for a client centered association that includes all representatives in persistent change. It utilizes system, information, and compelling correspondences to incorporate the quality order into
The author states that an important aspect of TQM is Team building. It allows organizational employees to coordinate and communicate. In addition, it helps to educate and guide employees in providing a wide level of flexibility and agility for their business environment. It also facilitates organizations to function with effectiveness and efficiency.
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McDonalds is one of the largest food chains. It is present all over the world delivering the same high quality everywhere it is found. Customers expect high quality, hygienic and fast delivery of foods that they order at McDonalds. …