Ethical decision making in the workplace - Essay Example

Restaurants and hotels are frequently accused of many environmental, and health and safety problems including obesity and diabetes. For example, McDonald’s has been accused a number of times in blogs, articles, social media websites, and research studies for having encouraged people to consume high-calorie foods. “[Globalization] has brought McDonald’s franchises to Mumbai…It has thus super-charged the “nutrition transition,” a term for the obesity-inducing shift from traditional to Western diets that accompanies modernization and wealth” (Harvard University, 2012).

The digital media has provided the consumers with an insight into the work procedures and practices in the famous restaurants which raise many concerns among the consumers. For example, the video What are Chicken Nuggets Made of? uploaded on Youtube by TheYoungTurks (2010) is a very depressing video for the nuggets-lovers as it tells how the waste of chicken is combined, processed, and treated into the mixture that the famous restaurants describe as Chicken meat. Ethical decision making in the hotel and hospitality industry requires commitment of the top management since the decision making authority rests with the top management.

Ecological and environmental issues in the hotel and hospitality industry include but are not limited to the management of organic and inorganic waste produced in the restaurants, and improving the nutritional value of foods so as to make them safer and healthier for the customers. Ethical decision making requires restaurants to be very honest about what they are feeding their customers with. “Its important that parents know that the standards of food are good” (Balls cited in BBC News, 2010).

Top management plays the fundamental role in making such information available to the customers since they are the decision-making authority rests with them. Delivering the customers comfort and good experience is