StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Service Facility and Process Flow - Essay Example

Cite this document
Summary
It does not only represent women as frequent users of cosmetic and toiletriess; but men are welcomed at the stores well since they also have men products range. The Body Shop offers warm service facility and…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.2% of users find it useful
Service Facility and Process Flow
Read Text Preview

Extract of sample "Service Facility and Process Flow"

Download file to see previous pages

Print). The multi-stage process is described as followed: The process flow shows the pattern done at The Body Shop stores to achieve maximum service for their customers. Based from the stages above, it can be analyzed that the personal attention approach is applied (McGraw-Hill 7-18. Print). As the observer who has visited The Body Shop stores, it can be concluded that they have basic service standards. I have observed more than five of The Body Shop stores, and I got amazed that the service they provide has been impactful and great.

In quiet and crowded situations, The Body Shop staffs always perform their best. Purely based on my observations, I made several guiding principles; they are: Once, I went to one of The Body Shop stores on weekend and there were many customers inside. Even though the staffs seemed about to help me soon after giving service to customers who had done shopping, I did not actually intend to have personal attention from them. On the other hand, The Body Shop visual merchandising concept helped me to find the exact location of the product that I was looking for.

So, I think their visual merchandising is one of the guiding principles that totally works for customers. As a customer, what makes me interested to spend even a little time to visit The Body Shop is because of the attraction. Once every several weeks, I always find that they change their window poster. The window poster can actually be the customer`s guidance to know what is new. The window poster is also functioned as attraction to make customers to go inside and they will be welcomed by the promotional offers exactly at the first table near the entrance.

Their property supports the service facility purpose to apply good guiding principle. If I visit common stores, there is a tendency to find just ordinary sales assistant who helps us to mention the price tag; while The Body Shop Staffs are totally different.

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Service Facility and Process Flow Essay Example | Topics and Well Written Essays - 1250 words”, n.d.)
Service Facility and Process Flow Essay Example | Topics and Well Written Essays - 1250 words. Retrieved from https://studentshare.org/miscellaneous/1577371-service-facility-and-process-flow
(Service Facility and Process Flow Essay Example | Topics and Well Written Essays - 1250 Words)
Service Facility and Process Flow Essay Example | Topics and Well Written Essays - 1250 Words. https://studentshare.org/miscellaneous/1577371-service-facility-and-process-flow.
“Service Facility and Process Flow Essay Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/miscellaneous/1577371-service-facility-and-process-flow.
  • Cited: 0 times

CHECK THESE SAMPLES OF Service Facility and Process Flow

Service Operations Management - Talent Drycleaners

Design capacity is defined as service capacity or maximum output rate that a facility operation or process is designed for.... The major reason for starting a new business laid, in the opportunity, to open a dry-cleaning operation in a heavily populated area, Anthony Village, which had no dry-cleaning facility.... service Operations Management- Talent Drycleaners Case Study Name: Institution: Executive Summary This case study aims to make an analysis of the dry-cleaning business operations at Talent Dry-cleaners and Stain Clinic....
6 Pages (1500 words) Essay

Improving Patient Services Intitiative & Standards in a Community Services Program

Piette, Ellis, et al (2002) conducted a study with the purpose of determining the most effective quality of care using the facility's ethical practices.... to aid in performance evaluation.... The BSC integrates a set of realistic goals and objectives for an organization, thereby serving as a guide in implementing, evaluating, assessing and reporting areas… The BSC's broad analysis of an entire organization's quality of delivery system includes measures of value, cost, as well as patient feedback....
5 Pages (1250 words) Article

Service Industries Marketing

For the enhancement of the service level Starbucks has referred employees as partners.... The key success for Starbucks is through enhancement of the service.... Starbucks being in the business of coffee retail chain needs to focus enormously upon the service quality that will enhance the satisfaction of the consumers aiming to attract them back to the store again.... Providing warm reception and friendly service will make the consumers feel more satisfied and these will increase the sales (Tewell & Et....
9 Pages (2250 words) Essay

Service Excellence during the Service Encounter Process in 3 famous Hotels

The author of this coursework "Service Excellence during the Service Encounter process in 3 famous Hotels" demonstrates service encounters in the case of  John Lewis, Jacobite experience Loch Ness and Citizen M hotel.... service encounter is then defined from the context of the service package.... The service package includes aspects such as explicit services, facilitating goods, implicit services and supporting facilities....
9 Pages (2250 words) Coursework

The Service Design Matrix

bility to planning for materials and process material.... This approach the work flow is not customized and provider seeks to build customer loyalty.... n the product design matrix, materials are added a value in a defined flowing system in either three types of design systems job shop process, batch flow or assembly line.... atch flow; examples of batch flow include air travelling, traditional mortgage loan processing, textile apparels, and bread factories....
1 Pages (250 words) Essay

Operations Management in the Mall

The factors have to look at the following;The volume of human trafficThe shopping mall has to be able to allow for a smooth flow of people in and out of the shopping mall twenty 24 of the day.... The guards at the entrance of the mall have to know how to enforce security to deal with any insecurity threat that may be coming into the mall and at the same time be able to allow for the smooth flow of human traffic....
11 Pages (2750 words) Coursework

Operations Management in Health Care: Radiology Department

With the introduction of quality management, processes like the clinical cycle and patient flow has greatly improved.... This therefore justifies that quality management is closely related to operations management and the two cannot be separated flow chart for quality management in the radiology department.... The use of information management has also been developed in the healthcare to enable accuracy when dealing with patientsQuality management in the healthcare sectorQuality management is mainly a process that involves putting up measures and structures in place in order to ensure that standards which are acceptable are improved and maintained....
11 Pages (2750 words) Essay

Measures to Ensure Effecting Management of Customer Waiting Time

The expansion has resulted to first rate and swift treatment, along with efficient flow of customers, an undertaking that is vital for the success of the service quality in the hospital.... This patient friendly facility is anticipated to shorten the waiting time of patients by approximately 30 percent and also to increase patient intake.... The hospital has designed this new facility to give patients a pleasant experience, and to ensure that patients are receptive to treatments, which subsequently lessens wait times and leads to a highly efficient experience for both patients and doctors (Mafraq Hospital, 2011)....
8 Pages (2000 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us