We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Service Operations Management - Talent Drycleaners Case Study - Essay Example

Comments (0) Cite this document
Summary
Service Operations Management- Talent Drycleaners Case Study Name: Institution: Executive Summary This case study aims to make an analysis of the dry-cleaning business operations at Talent Dry-cleaners and Stain Clinic. The case focuses on the achievement of further growth of the company while having to deal with the challenges inherent in this particular market…
Download full paperFile format: .doc, available for editing
Polish This Essay91.2% of users find it useful
Service Operations Management - Talent Drycleaners Case Study
Read TextPreview

Extract of sample
"Service Operations Management - Talent Drycleaners Case Study"

Download file to see previous pages The company has an adequate capacity utilization amount, a standard turnaround time, and a profitable return inherent in its added collection store located in Oshodi. Additionally, the paper will conduct an analysis that seeks to illustrate why Talent Dry-cleaner’s current operational state is limited as far as potential growth while also setting up the stage for making recommendations. The recommendations will be aimed at suggesting that the company hires extra staff, and extend the time of work with the objective of realizing an increased number of average drop-offs handled every day. SERVICE OPERATIONS MANAGEMENT- TALENT DRYCLEANERS CASE STUDY Introduction Eze owns a dry-cleaning business, Talent drycleaners and Stain Clinic, which has been operational for two years after he branched off from his former employer to start his own business. The major reason for starting a new business laid, in the opportunity, to open a dry-cleaning operation in a heavily populated area, Anthony Village, which had no dry-cleaning facility. Talent Dry-cleaners relied heavily on client referrals during and after its inception, as well as an awareness campaign complete with customized caps and t-shirts. When funding hampered any further campaigns, he turned to handbill distribution, although this approach was not satisfactory in pulling in large volumes of customers. Recently, he became aware that quite a number of his clients were moving to the outskirts of Lagos, especially the Lekki-Epe axis. Additionally, Eze also began to feel the effect of proliferating dry-cleaning outfits stationed in Anthony Village. This forced him to slash billing charges thrice within one month. Within this competitor base, the key competitive variables included a variety of service, high response levels, delivery time, quality of service, and price. Some outfits had also adopted business differentiation by instituting cloth delivery and amendment in an effort to improve responsiveness. At the moment, Eze has to develop new strategies that will enhance profitability via moving to new markets, improve throughput and turnaround time, as well as efficient capacity utilization. Problem Statement Talent Dry-cleaners finds itself in a position where it has the best service quality available, but potential growth is hampered by severe limitations, especially the lack of funding. Analysis One of the reasons why Talent Dry-cleaners is facing limitations in its growth has to do with capacity utilization. Capacity can be defined as the ceiling or upper limit on the load, which can be controlled by an operating unit that is the upper limit on the output rate (Schneider, 2010). The basic questions that Eze should ask when considering this angle include the kind of capacity needed, the amount of capacity needed, and when the capacity is needed. While there are several definitions for capacity, none of them is applicable universally. Design capacity is defined as service capacity or maximum output rate that a facility operation or process is designed for. Effective capacity is the design capacity fewer allowances such as maintenance and personal time while actual output is the actual output rate achieved, which cannot be more than effective capacity (Schneider, 2010). ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Service Operations Management - Talent Drycleaners Case Study Essay”, n.d.)
Retrieved from https://studentshare.org/management/1462748-service-operations-management-talent-drycleaners
(Service Operations Management - Talent Drycleaners Case Study Essay)
https://studentshare.org/management/1462748-service-operations-management-talent-drycleaners.
“Service Operations Management - Talent Drycleaners Case Study Essay”, n.d. https://studentshare.org/management/1462748-service-operations-management-talent-drycleaners.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Case Study: Systems and Operations Management- Atokowa
The company also does customized printing to clients using a variety of document formats. This report is made out of an intensive system analysis process that provides vital recommendations which the management, with the leadership of the CEO, will adopt to improve service provision in Atokowa.
12 Pages(3000 words)Essay
Operations Management: iPhone Case Study
Apple’s high level of sales success, however, is not due to the actual technology it supports, such as the storage capacity or the imbedded camera system described in the case study. “The gizmos in the gadgets are much the same as the gizmos in other companies’ gadgets.
4 Pages(1000 words)Essay
Business - Talent Drycleaners
It also looks into detail the capacities of the various sub-processes while at the same time using the identical data to analyze the break-even points, capacity utilization, and all the significant facts of service strictures of improvement period in an archetypal dry-cleaning service. Moreover, it frameworks the important stepladders that are hypothetical and to be approved in order to improve the entire procedure and also inspect the frugalities of the business if the owner is keen to move out of the current position and up to the newfangled emergent positions in Lagos metropolis.
3 Pages(750 words)Case Study
Service Operations Management - Celebrity Cruises Case Study
Celebrity Cruises provides for an upscale experience at reasonable prices with additional propositions of connection, enrichment and rejuvenation. However, given the highly competitive nature of the cruise shipping line industry, the marketing strategy employed by celebrity Cruises is, at best, indistinct since it finds it difficult to find ways of creating and maintaining customer loyalty while also working towards increasing revenues.
4 Pages(1000 words)Case Study
Operations Management: UPS Case Study
In the evolution of logistics, various logistics model prior to 2011 have been discussed. Apart from the transition of the company, the case study also throws light on the various creative strategies and innovations implemented by the organization. Before a comprehensive review of the company’s transformation, history and general overview of UPS has been discussed.
14 Pages(3500 words)Essay
MGT3301 Service Operations Management
credible information database for the new comers and developing a see of a standard ethical codes which can be helpful in understanding and serving the needs of patients. In case of health services provision absence of reliable literature relating to health problems in the NHS
10 Pages(2500 words)Essay
Case Study analysis (Operations Management)
Its supply chain is extremely complex due to the fact that the company offers nearly 40 million combinations of kitchen setups. Many products of in the company supply chain has short product life cycles which increases raw
2 Pages(500 words)Essay
Case Study analysis (Operations Management)
The decision to enter the mobile telecommunications industry came almost as a natural progression from its previous product offerings. It is the case that the company has
3 Pages(750 words)Essay
Service operations management
In the process of doing so, various approaches and practices in each of these functions have been studied briefly and assessed for their impact on overall
7 Pages(1750 words)Essay
Case Study - Emerald Article: Updating service operations
The system model approach to a restaurant business is applied in the case where areas of potential changes are needed to be identified and then it has to fulfill the requirements to fill those
4 Pages(1000 words)Essay
Let us find you another Essay on topic Service Operations Management - Talent Drycleaners Case Study for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us