Operations Summary - Essay Example

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In the service design matrix, the customer interacts with the service provider in either of the three process three approaches, production line, self-service or personal attention and produce is intangible.
Production line: This approach the organization controls the outlet…
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Operations Summary
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Download file to see previous pages Examples of these include the grocery stores, ATM at banks, the supermarkets, websites and e-ticketing. In this design the physical office is eliminated (APICS)
Personal attention: In this approach the customer has a minimum contact with the provider and the customer develops a relationship with the service provider representative. Eg sales person. This approach the work flow is not customized and provider seeks to build customer loyalty.
Job Shop Process: This is manufacturing of a product in a fixed time and cost as per the requirements of the customer, and is done one by one. The jobs are unique, volumes are low and the variety is quite high (S. Anil Kumar, 2006, p. 17). The examples of Job Shops include in metal fabricators, ship building and in construction.
Batch flow; examples of batch flow include air travelling, traditional mortgage loan processing, textile apparels, and bread factories. The products are manufactured in regular intervals, characterized by the routing of the jobs and sometimes the products are kept in a warehouse awaiting sales (S. Anil Kumar, 2006, p. 18).
Assembly line: The examples of assembly line include in car manufacturing, mobile handset, television and most consumer products goods. The operations are performed in sequence and are assembly-oriented. The product moves from one workstation to the next in a sequence of operations and materials are handled by devices like conveyors (S. Anil Kumar, 2006, p.19).
APICS. (n.d.). APICS Operations Management. Retrieved August 27, 2014, from APICS: ...Download file to see next pagesRead More
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