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Three types of communication tools the internet provides are emails, instant chat, and forum mechanisms. Emails are the most popular type of communication used on the internet today. Anyone can open a free email account at popular websites such as Yahoo, Google, and Windows Live. Emails are a great communication option for businesses because it is free and the message reaches the inbox of the recipient’s email account instantly. Chatting is an informal form of communication people used on the internet. Chat rooms mechanism can be used by companies to improve their customer service capabilities since chatting occurs in real time and its costs are a fraction of what it cost to set up a call center. Person to person communication is the most effective form of communication. One of the advantages of this form of communication is that people are able to utilize all senses which include vision, hearing, and body language during the communication session. Also in face to face meetings the sender can take advantage of other technological tools such as projectors to transmit the message to a larger audience. A few years ago I worked for a company as an administrative assistant. My boss told me to take over the job duties of a certain employee during her vacation. I never spoke with the employee. When the person got back the employee was mad at me for taking over her duties. According to her my intervention with certain customers caused her a lot of inconveniences. My boss told me not to worry, but I suddenly had a person mad at me work due to a lack of communication. The proper thing would have been for a face to face meeting to have place between myself, the employee, and our boss prior to her vacation to discuss how to deal with her work area.
I remember a few years ago I started a job for a company. I was the new employee there and I did not understand the corporate culture of the
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