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The Impact Of Retaining Older Workers In Modern Organizations In North America - Thesis Example

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The responses of 17,952 employees working in 30 organizations in North America were analyzed and the research hypothesis, ‘Organizations that have policies to…
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Download file to see previous pages This, when read in conjunction with the above valid hypothesis, implies that the surveyed organizations do not have adequate policies of motivating and retaining older employees. The research recommended that these organizations should pay attention to providing training and development opportunities, clarity of purpose and decision making to the younger employees in order for them to make greater contribution to the organization.
The current paper aims to examine the relationship between organizational policies of motivation and retention of older employees and the older workers morale and performance on customer relationship management. The above is found to be worth researching as the organizations are faced with the dilemma of retaining older workers who they presume to have redundant or debilitating abilities or to retire them. However, the researcher believes that the older workers are able to provide their distinct contribution in the form of experience and wisdom and should be encouraged in the organizations. The following paper therefore hopes to provide a valid reason for making the above recommendations. The research will undertake a non-human approach, where secondary data will be collected and analyzed. The research will firstly will delve into the available literature related to the costs and benefits of retaining older workers. This will help in formulating a background for the next section of the research that would deal with a statistical analysis of the research data collected by a consultancy organization, Denison Consulting, LLC. The data collected by Denison Consulting, LLC via its Organizational Culture Survey will be analyzed to test the research hypotheses.
The workplace is increasingly becoming diverse with people from different genders, ethnicity, cultures or even different nations come together to perform their jobs. There have been great ...Download file to see next pagesRead More
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