Nobody downloaded yet

Behavioural competencies - Essay Example

Comments (0) Cite this document
In carrying out the task of drafting a competency framework for Senior Sales Assistant of Senior Sales Assistant, I considered the two critically important areas for the job, namely, sales volume and relations with customers. Given these two criteria I though that the ideal…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.4% of users find it useful
Behavioural competencies
Read TextPreview

Extract of sample "Behavioural competencies"

Download file to see previous pages he competencies of customer focus, effective communication, interpersonal effectiveness, and relationship management to reflect the need to deal with customers in an exceptional manner. I have made the competencies as ‘generic’ as possible so that they cut across functions.
Listed in the following sections are the competencies, with each having a definition and behavioural indicators for each level. The four levels are sound understanding, working knowledge, can do, and mastery and expertise. For the Senior Sales Assistant, the required level for all competencies is pegged at 3 (Can Do level).
A strong drive and/or bias for producing results based on a high standard of excellence. These standards may be one’s own past performance (striving for improvement); an objective and tested measure (best practice); delivering responsive and empathic service (customer focus); or improving what anyone has ever done (innovation). Unique accomplishments and achieving performance objectives also indicate this competency.
The ability to demonstrate and display self-direction or self-motivation. This includes the ability to maintain active personal energy and interest in learning as well as displaying dynamism and balance while engaging in ongoing personal development. This includes the ability to act as a role model demonstrating accountability, integrity, professional competence and trust and the ability to act in accordance to the highest standards of business ethics and protocols of the organisation.
The genuine desire and ability to anticipate, understand, meet or exceed the needs of internal and external customers. This includes seeking first-hand information from customers, using own technical knowledge and consulting skill to go beyond customers expressed needs as well as taking personal responsibility for continuously raising the standard of customer service.
The ability to actively listen, understand and respond appropriately when interacting with individuals ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Behavioural competencies Essay Example | Topics and Well Written Essays - 1500 words”, n.d.)
Behavioural competencies Essay Example | Topics and Well Written Essays - 1500 words. Retrieved from
(Behavioural Competencies Essay Example | Topics and Well Written Essays - 1500 Words)
Behavioural Competencies Essay Example | Topics and Well Written Essays - 1500 Words.
“Behavioural Competencies Essay Example | Topics and Well Written Essays - 1500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Behavioural competencies

Managerial Competencies

...? Week 5 Comprehensive Paper Answer Discussion Question 5 The managerial competencies can be identified into five major levels of attainment wherein each level represents a stage of attainment concerning a particular dimension of managerial competency. With reference to the study of Hellriegel, Jackson and Slocum (2007) in “Managing: A Competency-Based Approach”, major findings that are highly effective for a leader to efficiently obtain his/her competencies have been described. Therefore, the following discussion would encompass the findings and their implications relating to managerial competencies and their implications upon effectively performing different managerial roles along with responsibilities. Communication Competency... In...
23 Pages(5750 words)Essay

Competencies Checklist

..., which is an added advantage since I fully understand the needs that arise on any occasion. I am technologically educated, and I use this ability to assist the children in my classroom to learn more efficiently. I am aware of the ethics that are involved in educating young children and I fully employ them in my teaching center in order to develop disciplined individuals. I am also able to deliver education and quality care by employing the Pearson education model. I fully comprehend the needs of assessing young children and documenting the reports for reference. I also engage in programs that involve studying and teaching, which are helpful in increasing my knowledge about my career and increasing my competency. I am...
3 Pages(750 words)Personal Statement

Behavioural Finance

... Task: Behavioral Finance Introduction The concept of behavioral finance is well handled by Mr. Montier who provides prolongedarguments in support of his suggestions that are mostly consistent with facts, figures and historical proofs. This clearly implies that Mr. Montier carried out a methodical research before he came up with these opinions. Since he provides facts, figures and historical prove of thorough research, this context seeks to support his opinions by providing a strong and convincing argument as to why it supports his opinions (Harper 19). Therefore, the ultimate aim of this context is to examine each of Mr. Montier’s articles and assess them one by one by providing supportive argument. Of Typewriters... Task: Behavioral...
15 Pages(3750 words)Research Paper


...A case study of MK, an Inuit living in the Inuit settlement of Point Hope, Alaska is presented. MK has been diagnosed with an infection requiring antibiotics for seven days at twelve hour intervals. This could be a problem due to the days and nights in the Arctic region being all night in the winter and all day from mid-May to mid-July. Another factor is the Inuit religious beliefs of unbalanced or unpleased spirits being the cause of sickness. The local shaman would also be an issue with MK. Since MK’s prescription will be self-administered, a plan needs to be undertaken that takes in consideration MK’s beliefs and modern medicine. This plan must respect the Inuit views and culture. The first cultural issue is location. Hope... case study...
4 Pages(1000 words)Assignment

Core Competencies

...Core Competencies Affiliation: Compare the Nurse Practitioner core competencies in the clinical advanced role to the non-clinical advanced roles of a Nurse Educator and Nurse Administrator. Introduction There are several roles a nurse can take up once they complete their studies and these roles are divided into three major categories which are nurse practitioner working in clinical settings, nurse educator and nurse administrator both of which are conducted in a non-clinical setting. The specific roles of each of the three categories will be discussed in detail below. Nurse Practitioner A nurse practitioner is the main role of nursing recognized by many and which many encounter. The main role of a nurse practitioner is diagnosis... in order...
4 Pages(1000 words)Assignment

Core Competencies

...CORE COMPETENCIES Module Introduction Nursing is an exigent occupation. It is knowledge based and competence assessed profession. Nurses perform a vital role in the endorsement, protection and restitution of health. Therefore, it is necessary to grow competent nurses because competent and educated nurses can offer enduring and lifetime holistic results, endorse health, boost the quality of human life and in short, enables creature development (Hall et al, 2008). Core Competencies of Clinical Nurses: Clinical nurses does not mean the nurses who serve in clinic or hospitals but clinical nurses mainly defines, the nurses who are direct in contact with the...
4 Pages(1000 words)Essay

Nursing Competencies

...Nursing Competencies The United s faces tough challenges in the healthcare industry, driven by an ageing population and lasting impacts of terminal illnesses. The industry has to change with these challenges and so does the nursing profession. Key changes are already being witnessed as nursing practitioners continue to adopt more and bigger roles. In the adoption of these roles, various organizations have found it necessary to support them academically and professionally through giving the m the competencies they need to face the challenges of the industry. This paper is focused on the discussion of some of these competencies as offered by tree organizations, namely: American Association...
9 Pages(2250 words)Thesis


...Masters-level Competencies in Nursing Competencies s help the employees in knowing the level of knowledge and skill set required of them to do a particular job. Masters’ prepared nurses are at an advantage because they are able to add to the skills they gain in a baccalaureate nursing program and develop a better understanding of nursing and other sciences needed for them to redefine nursing care. These nurses are well versed in caring for diverse people with different cultures and their families in a hospital or community-based systems. The program allows the masters’ prepared nurse to combine knowledge from an assortment of fields such as humanities, health sciences, genetics, health economics and...
11 Pages(2750 words)Assignment

Leadership Competencies

...Leadership Competencies al Affiliation) Leadership competencies are behaviors and skills that equip leaders with the ability to give superior performance. Leadership competencies, enhance promotes good leadership in an organization. Leadership competencies vary among the different levels of leadership in an organization. In many organizations the leadership competencies are divided into three broad categories; those that are concerned with leading the organization, leading one’s self and leading others in the organization. Leadership competencies that equip leaders in my organization with the ability to provide effective leadership in...
1 Pages(250 words)Essay

Core Competencies

...Core Competencies Core Competencies The health care system is very dynamic with the initiation of diverse strategies objected towards ensuring the wellbeing of the patients. One of the primary initiatives geared towards achieving the goal is patient-centered care. Patient-centered care entails the approach where planning, delivery and assessment of health care that has a foundation in a mutually beneficial interaction between patients and healthcare professionals. Patient-centered care is multi-dimensional with several aspects intertwined to ensure the patients receive the best support from the medical professionals based on the coordination. Besides the involvement of the health care professionals and...
2 Pages(500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Behavioural competencies for FREE!

Contact Us