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Customer Service Plan - Essay Example

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Summary
Emerge Events works in the field of event management. It has got a young and dynamic team of professionals. Satisfying the clients is always at the top of the priority list. The company has an owner at the top who is also the CEO. There are 9 other employees, who are divided in equal groups of three…
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Customer Service Plan
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Download file to see previous pages Internal Customers:
Owner/CEO: He wants the event to be a success from all aspects and also wants maximum sponsorship deals.
Employee Teams (Internal):
Sponsorship team: They want to sign maximum fruitful sponsorship deals.
Operations team: They want proper coordination between the designers, models, technical staff, auditorium authority, etc.
Hospitality team: There motto is to take care of designers, models, guests, sponsors and to look after them in an coordinated manner along with the other two teams.
Temporary staff: They might be present if need be, to help in any activity, the teams tell them to perform.
External Customers:
Designer: They want their designs to be showcased in the best possible manner; they would demand the best infrastructural support for the show.
Sponsors: They would want high return from the sponsorship amount they have spent and would demand the broadest mileage for their Brand.
Guests: Would want to be taken care of with respect and proper concern.
Current innovations:
Customer service can play a key role in any industry in today's day and age, especially when differentiation in product offering has almost become commoditised. It is only out of the box 'customer service' that can add value to your business. In the context of event management customer service garners an extra connotation of importance, as event management deals with people and their expectations of a superior event experience from the company.
Innovative customer service starts from proper planning about all the resources and also predicting the moot points along with possible areas of failure and taking care of them beforehand along with having contingency supporting...
The event will take place on 5th June 2009, at TAFE Sydney Institute, Ultimo.
The night would commence with a cocktail party and live entertainment. More than 150 guests will be invited, amongst those will be guests connected with the fashion industry. The event is a unique opportunity for the young designers as well as for the sponsors to connect with the fashion industry and its insiders.
Customer service can play a key role in any industry in today's day and age, especially when differentiation in product offering has almost become commoditised. It is only out of the box 'customer service' that can add value to your business. In the context of event management customer service garners an extra connotation of importance, as event management deals with people and their expectations of a superior event experience from the company.
Innovative customer service starts from proper planning about all the resources and also predicting the moot points along with possible areas of failure and taking care of them beforehand along with having contingency supporting plans with adequate resources.
Communication with the customer and logical assumption of the key necessities in terms of resources are key to its success. When all these come together in perfect synchronization, customers are satisfied and there are possibilities of retaining them or gaining more business opportunities arise. ...Download file to see next pagesRead More
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