CHECK THESE SAMPLES OF How to Improve the Customer Service at Starbucks
...?How Service earns Loyalty The age of consumerism has forced organizations to frame policies that not only tend to attractnew customer but to also retain the existing customers. This follows from the common notion that it is largely cheaper for an organization to retain an existing customer than to find a new one. The present study would try to analyze the role of customer service towards generation of customer loyalty primarily in service based organizations. The study would include an analysis of the existing literature towards the topic that would help in uncovering the role of...
26 Pages(6500 words)Thesis
...best potentials because emphasis was given to what employees could offer rather than accomplishing what they were ‘told to do’. I was not the only one who loved working at Mc Donald’s; 90% of employees around me claimed “I’m lovin’ it”. The best part about the company was that, even though I was working in the sales department, I was initially given induction training about the operational side of the company as well. This gave me a sense of ownership in the company, even though I was a fresh recruit. Therefore, one may infer that the company operates under high levels of performance excellence.
How can quality outcomes be improved?
Starbucks
The company’s quality outcomes have declined...
8 Pages(2000 words)Essay
...How might you improve the job of the company's service professional? A front-liner work such as a service professional is a very demanding position. They serve as the face of the business when the customers interact with the company and as such have to consistently perform according to the standards of the company and demands of the work. Customers can be demanding and the customer service professional has to cope and perform to be able to respond to the customer needs. For this reason, customer service professional has to undergo perpetual training not...
3 Pages(750 words)Essay
...services response across the Northern Territory of Australia (NTPFES, 2010, pg10). Such is an example of an organization that has embodied customer service to improve service delivery to customers. Customer Service in government agencies exists to bridge the gap between governments’ service delivery and their citizens’ satisfaction.
Quality Management as a tool for Customer Service
There has been a shift in the management systems from an emphasis on product quality to Total Quality Management for customer satisfaction. This change...
7 Pages(1750 words)Research Paper
...how you would coach or mentor staff to implement these changes.
(250 WORDS)
Technology Savvy
A customer relationship management system totally online must be established. This will ensure 100% transparency both within the organization and also with the customers. Technology has made available a wide range of customer service tools. They range from support websites and the ability to have live chats with technical staff to databases tracking individual customers' preferences, pattern of buying, payment methods etc., and tailoring products and service responses based on this advanced data. Specialist software that is...
16 Pages(4000 words)Assignment
.... Starbucks should improve both its core concept and its supplementary service simultaneously for proper service marketing. Since the firm also deals with packaged coffee so the firm should introduce new packaging concepts to further increase the speed of its service delivery. Starbucks will face severe problems if the top management ignores the problems which are of two kinds. The first one being inability to identify the unseen aspects of service delivery and the second one being ignoring the problems of the customer. The steps taken in the wrong direction ultimately results in the downfall of a firm....
6 Pages(1500 words)Case Study
..., a government agency providing policing, fire and rescue, and emergency services response across the Northern Territory of Australia (NTPFES, 2010, pg10). Such is an example of an organization that has embodied customer service to improve service delivery to customers. Customer Service in government agencies exists to bridge the gap between governments’ service delivery and their citizens’ satisfaction.
Quality Management as a tool for Customer Service
There has been a shift in the management systems from an emphasis on product quality to Total Quality...
6 Pages(1500 words)Research Paper
...to improve on the assurance policy that prompts the networks as private to ensure that customers are comfortable (McLean).
In addition to the security problem, most consumers do not know how most of the fairness of the lottery programs. Most of them are not sure of whether the programs are valid or whether there is internal influence on the results. The company thus needs to provide more proof to the consumers as a way of converting more potential customers into actual consumers. The institution can put forward various legal documents that accrue to the draw (Hastings).
The business entity should also align itself with the best service provider. The...
4 Pages(1000 words)Assignment
...: The technological availability of a region largely influences the operational activities of a firm. The rapid technological advancement has allowed Starbucks to improve its coffee preparation process, thereby improving the product quality. Moreover, using advanced brewing equipments allows the baristas to provide quick and standardized service to the customers. Technology has also helped the suppliers to produce large volume of good quality coffee beans by leveraging agricultural innovations. The company has also introduced Wi-Fi in their stores to add more value for the customers. Thus, it can be stated that the technological...
19 Pages(4750 words)Case Study