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Crosscultural Miscommunication - Essay Example

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Introduction- Globalization has indeed made communication an important factor in the success of any cross-cultural dealing. With the existence of different styles of communication based on the region or other parameters, there is bound to be conflict when people from different social, technological and cultural backgrounds interact to work towards a common goal…
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Crosscultural Miscommunication
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Introduction- Globalization has indeed made communication an important factor in the success of any cross-cultural dealing. With the existence of different styles of communication based on the region or other parameters, there is bound to be conflict when people from different social, technological and cultural backgrounds interact to work towards a common goal. GLOBE (Global Leadership and Organizational Behaviour Effectiveness) is a research framework initially developed for the American decision-makers to gather information about their global workforce in a bid to gain knowledge about their culture and communicate effectively with them to produce effective leadership and carry out efficient business (Javidan et al 2006).
Negotiating styles of Australians and Canadians are explored to identify their similarities and differences against the GLOBE framework. It is seen that negotiation skills are of primary importance for any leadership position across all kinds of businesses and it determines the success of the business to a large extent. Negotiation is of relevance when there is a need to achieve common goals and the same needs to be communicated to the other parties. Also, when communication and personality differences are identified, need for negotiation can arise. In such situations, the participants are required to have a clear idea of the goals needed to achieve and also be aware and respect the differences in communication and personality styles (Walters, 2007). Wade observes that a culturally common solution is offered at the beginning of any negotiation (1999).
Both Australians and Canadians prefer to start an informal conversation before the actual negotiation process. Australians tend to prefer straight forwardness as their Canadian counterparts and do not leave much to be interpreted in a conversation. Both have a culture of saying 'no' directly when they are uncomfortable with the negotiations. They also prefer to deal reasonably with respect for other cultures. Although Australia is unique in its geographical location, its culture is similar to that of the Americans and the Canadians in most of the ways. Both the cultures place a premium on trust in business more than the business itself. This does not have to mean that they shoe less interest in business (Asrani, n.d. ).
There are some differences in the personality styles of the Australians and the Canadians that have been observed. While the Australians seem to be laid back and prefer non-chalant attitude in the negotiators, the Canadians seem to be more tolerant of the differences in culture as long as there is scope for further beneficial negotiations. Further, with the Australians are not observed to stress on record keeping of every negotiation meeting, some of which may be informal, Canadians are found to be particular about record keeping in the form of physical or electronic records once the formal negotiation is initiated, primarily by himself. Also, Canadians being more multi-cultural than their Australian counterparts are better equipped to deal with women executives and a range of culturally diverse business partners and employees with a degree of ease than the Australian negotiators. Further, since there is a tendency of considering work and the negotiating skills required as a necessary evil by the Australians, considering their relatively laid back attitude, a negotiation gone wrong with either communication or personality style or goals at any time can be abruptly cut-short owing to their mistrust or differences in the process of negotiations itself(Asrani, n.d. ).
Conclusion- It is found that both Australians and Canadians have similar negotiation styles with their communication and personality styles slightly different. Australians consider negotiations as unwanted while the Canadians are more tolerant with the differences owing to their multi-cultural living.
References-
1. Prof. Asrani, Rajesh. n.d. Cultural Diversity & Negotiations- A Global Perspective. Laynetworks. http://www.laynetworks.com/Cultural-Diversity-Negotiations5.htm. (Accessed January 01, 2010).
2. Javidan, M., Dorfman, P.W., Sully de luque, M., House, R.J., (2006). 'IN THE EYE OF THE BEHOLDER: Cross Cultural Lessons in Leadership from Project GLOBE.' Academic of Management perspectives, February, pp 67-90.
3. Walters, Mark. 2007. The Art of Negotiation. Free Articlebase. June 05. http://www.articlesbase.com/marketing-articles/the-art-of-negotiation-159417.html. (http://www.laynetworks.com/Cultural-Diversity-Negotiations5.htm. (Accessed January 01, 2010).
4. Wade, John. 1999. Negotiation and Mediation Concepts and Terminology. September. Volume 2. SOLOMON INTERNATIOANL DISPUTE RESOLUTION CENTER- Bond University Dispute Resolution Newsletter. http://www.mediate.com/articles/bondV2sept99.cfm. (Accessed on January 01, 2010). Read More
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