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Operational Management Issues for Services - The dimensions of operations management - Essay Example

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Operational Management Issues for Services The Dimensions of Operations Management Table of Contents Table of Contents 2 Introduction 3 Theories and Concepts Related to Dimensions of Operations Management 5 Challenges faced by a Head of Operations in Automobile Industry 10 Managing Various Customers 11 Managing the Experiences and the Outcomes 11 Understanding the Concept of Service 11 Handling the Coordination amid Different Parts of the Organisation 13 References 15 Bibliography 18 Introduction Operations management is a dimension of management that concerns with designing, controlling and overseeing the production process along with reforming the operations of business for the deliverance …
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Download file to see previous pages Tactical issues or factors entail methods of project management, structure and layout of plant, selection as well as replacement of equipment. The issues in operations include management of inventory, inspection and quality control, policies of equipment management (MIT Sloan School of Management, 2013). Operations management issues for services comprise various aspects that entail development of new services, managing experience in services, analysing the process along with yield management among others (Johnston & Clark, 2005). Service is the hub of economy in every society. Services, infrastructure and communication play a significant role in every sector of economy. Services in government play a stabilising role in the environment in terms of growth in economy and investments (Fitzsimmons & Fitzsimmons, 2004). The dimensions of operational management comprise four types that include finance, internal process, customers and learning and innovation. In the aspect of financial dimension, it can be stated that most of the business organisations look for profit by attaining the objectives in the financial aspects in the short-term, resulting in maintaining profits along with enhancing the productivity of the organisation. Customers are a key aspect to an organisation. The objective of on organisation is to maximise the sales by providing quality products to customers and generating greater revenues for the organisation. Adequate optimisation of internal processes results in satisfaction of the customers along with enhancing profits for the organisation. It can be stated that process of innovation facilitates to develop the process of manufacturing, which in turn results in earning greater profits by satisfying the demands of the customers with quality products (Mack, 2013). Automobile industry in terms of service operations management generates various kinds of issues that include ensuring timely and efficient support to operations, product stocking and security. Operational service offers services related to security management along with receiving deliveries of vehicles as well as ensuring reliability and high quality of support from back office. Ensuring effective management of inventory, controlling and managing every aspect of inventory of stock, maintenance and timely delivery of service along with quality assurance of products can also be considered as significant aspects in service operations management (, 2012). Service operations management is the concept that is used by the management in service operations which covers various activities, liabilities and decisions. These operations are executed in a variety of services in the business environment (Johnston & Clark, 2008). With these considerations, the essay intends to discuss the dimensions of operations management. Moreover, the various critical challenges in terms of operations management faced by a Head of Operations of automobile industry will be taken into concern in ...Download file to see next pagesRead More
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