Total Quality Management Premise - Essay Example

Quality Control Total Quality Management Premise Total quality management entails a quantitative approach of integrating employees, managers and all members of the organization to ensure that organization products, process and services continuously improved to ensure that they meet and exceed customer’ needs and satisfactions. This means that quality improvement is a continuous process that may not be achieved if an organization stops to improve. Total quality management requires employees, managers and all stakeholders to continuously improve organization system. Failure to ensure that there is continues performance /quality improvement an organization may not be in position to meet customer’s satisfactions. This may cause an organization to lose their key customers to those organizations that have embraced creativity and innovativeness. Technological dynamism means that organization must continue ensure creativity and innovativeness on the products and services offered to their customers. In addition, goods produced should meet the required quality standards as stipulated in law. This may help to ensure that customer’s health is not jeopardized. Total quality management involves eight basic elements. Some of those elements include but not limited to: communication, involvement of employees, centered process, integrated systems, continuous improvement, proper decision making, and application of both system and strategic approaches (Hill & Capella University, 2008). Communication is a very vital element in total quality management because without communication quality may not be delivered. Research indicates that proper and effective communication helps to motivate employees and ensures that employee’s efforts are channeled towards realization of quality goods and services. Secondly, involvement of employees in decision making is aspect of total quality management. Involvement of employee’s in decision making may provide them with an opportunity to contribute their opinions. This makes them feel accountable towards implementing decisions that they had made by themselves rather than those made by the top management. Thirdly, total quality management involves centered process. This means that quality management involves a series of steps used in transforming raw materials to finished products. During transformation process proper monitoring and evaluation of the transformation process must be taken onto consideration to ensure goods and services produced meet and exceeds customer’s satisfaction. Fourthly, total quality management involves integrating managers, employees and stakeholders from all the departments to work together towards ensuring quality improvements. Both vertical and horizontal organization structure and culture may be integrated so that customers needs and satisfactions can be adequately and exceedingly being met. Fifthly, total quality management entails continuous improvement whereby, an organization must continue to be creative and innovative on goods and services produced in order to ensure that customer’s needs are adequately met. The sixth element entails proper decision making. This means that total managers must take into consideration the available facts and make decision based on those facts. For example, historical data may be employed to predict future trends. The seventh and eighth element entails systematic and strategic approach. This involves a process of formulating a strategic blue print that may be used towards making decision on what should be done. Further it involves defining organization goals, objectives, mission and vision (America Society for Quality, 2014). Total Quality Initiative Total quality initiative may involves answering questions like what was the main purpose of establishing the business, what are the objectives, vision, mission, values and culture on an organization. Therefore, the total quality management initiative that will be adopted in my company will involve ensuring there is continues quality improvement. To ensure this initiative become a success. Some of the steps that will be involve to ensure my Total quality management receive both internal and external support include; The first step involves defining organization goals, objectives mission and vision. This may help to guide employees and entire organization towards realization of the predefined goals/objectives. Moreover, it helps employees to know where the organization is and where it is expected to be in the future so that they can work harder to reach the desired location. The second step involves application of critical success factor to evaluate whether the organization is moving towards the desired direction. Some of the critical success factors that may be utilized include; determining the quality of products produced by an organization, the market share being served, satisfactions of the customers. The third step entails utilization of a matrix to measure the effectiveness of critical success factors so that incase of defaults necessary improvements may be carried out. The forth step entails identifying key customers and grouping them. For example, an organization may group internal and external groups into four groups namely: vendors, employees, customers, managers and stakeholders. Such groupings may help to solicit support for implementing the predefined initiative. The fifth step entails defining and mobilizing resources that may be required by both internal and external stakeholders to support and implement the initiative. Some of the necessary resources include but not limited to financial resources, time resource, human resource to mention just but a few. The sixth step entails allotment of task to be executed by the internal and external stakeholders. The seventh step may involve monitoring the progress to see whether there is some quality improvement. Finally, necessary adjustments may be carried out to ensure the quality results are realized (Kaufman & Hirum, 2014). Meeting and Time line in table or in spreadsheet format Meeting and Time line in table Date 28/March/014 Opening of TQM meeting 29/March/014 Defination of TQM Initiative 30/March/014 TQM Intuitive resource definition 31/March/014 TQM internal and external support 1/April/014 TQM Implementation Plan 2/April/014 TQM Evaluation Plan 3/April/014 TQM Continuous Performance Improvement Evaluation Some of the impacts of the meeting as well as launching of total quality management plan are that it enables an organization to build a strong relationship between employees, managers, customers and all the stakeholders. In addition, total quality plan helps organization to achieve the desired goals and objectives within the set time. Further, it provides a conducive working environment where every party contributes positively towards quality improvement. In addition, total quality plan enables the organization to be more competitive than other organizations. The major strength of a TQM plan is that it acts as guide on what to be done as well as how it will be done. Additionally, it helps to integrate people and mobilize resources used in quality improvement. On the other hand, the major weakness of the total quality plan is that providing the external stakeholders to control the TQM initiative may exposes an organization to the risk of failure because some external stakeholders may link organization data to outside forces which may act as a threat to the company. In addition, the plan gives little attention to TQM plans. This may lead to failure if care is not taken (Rotih., 2013). References America Society for Quality. (2014).Total Quality Management. Retrieved :< http://asq.org/learn-about-quality/total-quality-management/overview/overview.html> on 27.03.2014. Hill, D. A., & Capella University. (2008). what makes total quality management work: A study of obstacles and outcomes. Kaufman., & Hirum.(2014).Ten Steps to TQM. Retrieved :< http://www.ascd.org/publ ications/educational-leadership/nov92/vol50/num03/Ten-Steps-to-%E2%80%9CTQM-Plus%E2%80%9D.aspx> on 27.03.2014. Rotih.P. (2013).Twelve Steps of Implementing Quality Stystems.Retreived: on 27.03.2014. Read More