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How Can ComEd's Meter Reading Department Leadership Improve Change Management to Restore Employee Morale and Productivity - Case Study Example

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The study "How Can ComEd’s Meter Reading Department Leadership Improve Change Management to Restore Employee Morale and Productivity?” seeks to prove that strong leadership is found in how the leader is engaged in communicating with employees and in allowing traumatic processes, letting the status quo to be gradually made part of the firm. …
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Extract of sample "How Can ComEd's Meter Reading Department Leadership Improve Change Management to Restore Employee Morale and Productivity"

Download file to see previous pages I currently work in the Meter Reading Department as a Meter Reader.  This department is responsible for obtaining the customers’ meter reading each month.  My role in the organization is to go and read the customer’s meters. Issues, Events, and Actions That Contributed to Problems Being Discussed
The Company installed cameras in employees’ cars.  Approximately six years ago the company changed its priority from being performance-driven to being safety-driven.  There were several factors considered in terms of safety.  The physical safety of employees and how they conducted their work was what management wanted to change immediately – from proper protective equipment to job briefs, to how the jobs were completed. To whom is it a problem? – The problem described affects the entire Meter Reading Department System. To what extent is it a problem?  This one-act infuriated all of the workers and lowered their morale.  Employees were so upset with how things were handled and the company started to see an increase in safety problems instead of the decrease they were hoping for. Is it part of a larger problem or are there related problems? – It is part of a larger problem in the organization whereby the managers of the corporation do not consider the opinions of their employees.  They have never consulted with us in any of their corporate decisions, especially those which directly impact on us.  This is a very authoritarian organization, one which expects complete obedience in its decisions, and one which does not invite a comfortable and collaborative work environment.   Identification of sources and uses of information Which scholarly sources are you using to support your claim of the problem and how?
Various studies have been carried out supporting my claim of the problem.  The problem hinges on the fact that the workers were not informed about the change being implemented in the organization.  Good communication is a significant element in change management.   ...Download file to see next pagesRead More
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