Quality and Performance Excellence - Essay Example

Quality and Performance Excellence Quality management systems are essential for managing and continually improving the fundamental process with an entity to achieve the customer satisfaction at the lowest costs. It is intended to improve the efficiency of operations with a goal of meeting the strategic objectives at the minimal costs.Answer 3 As EU closed closer towards free trade agreement, the issue of quality management became a key concern and part of the strategic objectives. This led to the invention of ISO 9000 standards.

This quality management system focuses on improving the product quality, operations and providing confidence to the concerned parties that quality is being met. Baldrige focuses on the performance excellence for all aspects of an organization in an overall management framework. Six Sigma deals with the internal quality with an aim of improving the standards and reducing the costs. Overall, they are all similar since they deal with quality improvement in the workplace. ISO 9000, on the other hand, pay more attention to the quality and conformity of the products and services according to the set guidelines to provide equity in the market.

The system is more concerned with fixing the issue with the products and service non-conformity and quality system problems. For the Six Sigma, more emphasis is laid on measuring the quality of the products and working on process improvement design to reduce the overall costs. All these processes, however, are management-led, data based, process focused and aims at helping the organization improve performance and increase customer satisfaction. Answer 5The level of emphasis and how these processes of operations are carried out causes variation within an organization such as the quality of the processes policies instituted, and the review of these policies.

TecSmart Electronics TecSmart Electronics dwell on quality, service and to meet the customers’ expectations which in turn help the organization grow. The management of the company followed some of the quality and performance excellence models which help it maintain a clear focus. One of the quality and performance models the company has focused on is the Deming’s 14 points. Some of the plans instituted include framing company polices such as emphasis on quality and services. Imparting skills to the employees and dissemination of the information; information gathering for quality control; analysis of the obtained data to assess the areas where to rectify; standardization of the products and services; quality assurance of the entire processes and having future plans about the organization.

The Baldrige award recognizes companies set in US that excel well in the quality management practices and practices. It promotes high-management practices that lead to customer satisfaction and business results. These measures also acts as a build up for Baldrige as it works on improving the quality of the management for better results and customer satisfaction, through integration of improved management practices. TecSmart Electronics has fared relatively well in the markets but there is still an opportunity for further success such as improved integrating of the modern technology in management tools.

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