Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Food & Beverage Department: A Case Study of the Grand Hyatt Macau - Thesis Proposal Example

Comments (0) Cite this document
In the paper “Food & Beverage Department: A Case Study of the Grand Hyatt Macau” the author discusses training and development, which are some of the tools which can be used in order to maintain the utmost efficiency and quality of goods and services…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.8% of users find it useful
Food & Beverage Department: A Case Study of the Grand Hyatt Macau
Read TextPreview

Extract of sample "Food & Beverage Department: A Case Study of the Grand Hyatt Macau"

Download file to see previous pages Training and development are some of the tools which can be used in order to maintain the utmost efficiency and quality of goods and services (Fan, 2009). With training and development, the staff members within the hospitality industry can be taught the necessary skills and expertise to improve the quality of their services. The products presented to clients can also be improved, can be handled better, and can be prepared better (Fan, 2009). Training and development is perceived in different ways by the employees, with some being very supportive and accepting of the process, and with others being less than accepting of the process. This study now seeks to investigate employee perception on the effectiveness of training and development in the Food and Beverage department at the Grand Hyatt Macau.
Training and development is valuable and its benefits are also universally accepted (Roehl and Swerdlow, 1999). All hotels have realized the importance and necessity of training programs in order to also improve the overall operational functions of their staff. Also, various subjects can also be covered during the training of employees from hotels, especially the F & B services (Barrows, 2000). Training and development play a crucial role in improving the responsiveness of organizations and with training, productivity, safety, and personal development can also be secured (Goldstein and Ford, 2002).
This study is based on the context of ensuring that the performance of the Food and Beverage department at the Grand Hyatt Macau is up to the standards of the hotel and hospitality industry as well as the standards of the Grand Hyatt hotels. Training and development in this case is founded on improved services for the general public.
  ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Food & Beverage Department: A Case Study of the Grand Hyatt Macau Thesis Proposal”, n.d.)
Food & Beverage Department: A Case Study of the Grand Hyatt Macau Thesis Proposal. Retrieved from
(Food & Beverage Department: A Case Study of the Grand Hyatt Macau Thesis Proposal)
Food & Beverage Department: A Case Study of the Grand Hyatt Macau Thesis Proposal.
“Food & Beverage Department: A Case Study of the Grand Hyatt Macau Thesis Proposal”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Food & Beverage Department: A Case Study of the Grand Hyatt Macau

Sobey's Distribution Department

...but dealing in a single line of commodities which are mainly foodstuffs, beverages, and other household appliances. The firm has a committed marketing department that has in the past run several loyalty promotion programs. Among the most effective of these programs was the concept of loyalty card. The card program runs in partnership with Air Milles. It has mainly taken root in Atlantic Canada and Quebec. For every twenty dollar spent, the clients get to earn reward points that they later redeem at the very stores for a variety of gifts including Sobey’s shopping vouchers. This is a marketing strategy that has worked as Sobey currently has a customer loyalty rate of about eighty percent. Goal setting and...
8 Pages(2000 words)Case Study

Department of corrections case

...? Department of Corrections Case Department of Corrections Case Introduction The Department of corrections is one of the essential parts of the government in relation to the justice system and the rehabilitation program that convicts are submitted to. For this reason, it is important to ensure that it is not left behind with regard to the technological advancements that are taking place in various sectors. The information systems segment in particular is one of the main areas that need to be concentrated on with regard to this fact. Objectives In order to go about upgrading the information systems one requirement is the identification of objectives of the department of...
5 Pages(1250 words)Case Study

Strategy Implementation in an International Food and Beverage Company

...Danone: strategy implementation in an international food and beverage company Danone group of companies is a multinational organization based in Paris France which manufactures and sells dairy, nutrition, cereal and refreshment products in Europe and across the world. Since its establishment, the company has made significant strides in the international food and beverage market controlling a significant portion of the Asian, European and American market. The era of Frank Riboud as the chief executive has been marked by significant strategic developments and implementations that have enabled the company to grow despite the current competition in the international frontier...
4 Pages(1000 words)Case Study

Food and beverage management

...lead to more sales, and larger investments. Diversification of products is also present and considered as an opportunity to attract more customers. Discuss the views of the concept as a potential customer. Things that a customer may like and dislike The aspect of efficiency and time saving attributes is a major advantage. Delivery of foods and beverages are quick, easy and cannot be confused, due to colour codes. Value for one’s money is also a key point in customer satisfaction, in terms of a healthy diet. An easy to use interface on request for dishes also proves to be a plus side of the restaurant, in any customer’s point of view. Changing technology can prove to be a hindrance to the customer. Some...
4 Pages(1000 words)Case Study

International Marketing Beverage Industry

...BRINGING TAO TI MANDARIN LEMON TO AUSTRALIA MARKET Executive summary The beverage industry has been one of the rapidly growing industries in the world. In Australia, the Juice industry has been changing with time due to the changing consumer preference. Consumers have become more heath conscious and are preferring to use products which have positive effect on their health. Therefore they have been moving from concentrated juice products to fresh juices. The fruit/juice industry which has been performing well in other countries has been facing a stagnated growth in the Australian market owing to the changing consumer's preference. The competitive market in Australia is also change very fast with most international...
11 Pages(2750 words)Case Study

Food & Beverage Operations

...Food and Beverage Operations Hospitality Event When planning and conducting a hospitality event, the client should be the number one focus. Everything should evolve around their needs and wants for that particular event. From the theme to the foods to the budget that they have, the customer provides the framework that is the guideline to follow. Learning about customers and what they think will insure that the event will be a success as this knowledge will help set the goals and objectives for the event. The customer will tell you if there is a theme and if a theme has been selected, the menu should be planned around the theme. Once again, knowing the customer is crucial in...
20 Pages(5000 words)Case Study

Food and Beverage Management

...Food and beverage Management ELEVATING THE SERVICE EXPERIENCE Question The effective management structures were suchas the costs on a labor, wine, liquor and food. The ineffective ones were those on service per customer. Ron’s effective costs include such as those on wine, liquor and beer. The ineffective cost was that on food. Susan’s friendly management methods improved the work environment and thus had a positive impact on the services given to the customers. Such methods were democratic and open communication, good business sense and a genuine personality. This staff morale was positive for both hourly employees and the management team. Ron’s management method was...
1 Pages(250 words)Case Study

Grand Hotels

...Grand Hotels Contents Background of the situation 3 Meeting Plan 3 Objectives 3 Key Items to Negotiate 3 Key risks and opportunities 4 Negotiation Team and respective roles 6 Background of the situation Grand Hotels is facing an acute crisis situation. The new hotel from Grand is scheduled to launch within 13 weeks employing six hundred people. The major communication strategic followed in the hotel is through instant and organized point-to-point voice and data communications. For this, a major instrument required is personal handy phones or PHPs through which the hotel staff members are constantly connected. Grand purchases its PHPs from its regular supplier Four...
5 Pages(1250 words)Case Study

Food and Beverage Operations

...Case Study: Food and Beverage Operations Change is inevitable in any institution. Ed Hastings has a history of success in all the positions held as an employee. He has a goal of implementing change in the organization through a structural approach. The approach deals with the major issues that affect the productivity of the employees. The changes that ED Hastings focuses on will increase the productivity of the employees. The approach demonstrates that the leadership of the organization is keen on focusing on employee motivation for success. However, the management could have an obligation of embracing the change to encourage the employees. I would delete the fourth point of Ed Hasting’s list that suggest on holding a meeting... needs to...
2 Pages(500 words)Case Study

International Tax and Estate Planning Benchmark Assignment 5

1 Pages(250 words)Coursework
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Thesis Proposal on topic Food & Beverage Department: A Case Study of the Grand Hyatt Macau for FREE!

Contact Us