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Food and Beverage Department within Hilton Hotel - Research Paper Example

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The focus of this study will be laid on discussing the food and beverage department activity at the Hilton hotel. One of the key issues that make Hilton be a top brand in the international market is the strong positive relationship that the hotel maintains with its customers. …
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Extract of sample "Food and Beverage Department within Hilton Hotel"

Download file to see previous pages The department aims at attaining a perfect balance between guest satisfaction and its activities. As the result of the strong and quality brands that the department offers in the market, customers make repeated purchases an aspect that makes the hotel to increase its revenue.
Apart from providing the guests with first-class services, food and beverage division has a strong connection with the brand's restaurant concept departments. The department ensures that they provide solutions to all the customers’ demands while at the same time they provide unique brands that cannot be easily imitated by the competitors. According to James Glover, the vice-president of food and beverage division in Europe, the department provides a great opportunity that allows the workers, suppliers, managers, and consumers to closely interact. While working in the food and beverage department all the stakeholders are guided by six concepts that include authenticity, profit, quality, connectivity, simplicity, and pleasure. The department ensures that the six concepts are noted by stakeholders through job training programmes that are undertaken on regular basis either through the classrooms or via the department intranet as well as in the notice boards. Additionally, the food and beverage front-of-house teams in conjunction with the highly experienced chefs ensure that the six aspects are achieved with a deep emphasis on the three key issues namely quality, profitability and authenticity. Hilton has more than 540 hotels and resorts in 78 countries with the same number of food and beverage departments. ...Download file to see next pagesRead More
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