Worst place to work(check attachment) - Essay Example

Asian Pearl Seafood restaurant As observed earlier, this is a service business restaurant that provides Dim Sum and freshseafood cook in Hong Kong style to their customers. Meanwhile, the big issue that leads to poor coordination and performance index is lack of effective communication between the employees, the customers and subordinate superior department.
Taking into consideration of this scenario, we find that dynamics and teamwork must be considered as the key aspects to determination and success. When an aspect of customer complainant comes across, it is upon the managerial department of Asian pearl Seaford restaurant to ensure that each and every worker provides solution to the customers since; it is not just how the restaurant serve the customers, but how a service is delivered to each and every customer (Murphy, 24-32).
Asian Pearl Seaford Restaurant should know that when there is an increase to customer satisfaction, which comes as a result of creating an environment where teamwork is a top priority, this translates to exceed sales goals within a complete business cycle. Moreover, the leadership in the restaurant and its management especially the manager should understand that a right leader is a key to a great team and hence; he should be willing to help the employees where necessary through an essence of shoulder to shoulder as a form of morale.
Some employees are new and lack experience to tackle customer’s complaints and therefore it is upon the manager to show them the best approach they can use as one way of keeping the customers as well as protecting the dignity of the restaurant at large. Creativity is one term and aspect that plays a role as far as coordination and effective communication is concerned. Effective communication is the backbone of all solution in the industry of service and when you overlook the essence many common problems starts arising.
Deploying creativity helps to curb many obvious mistakes and this may be through Creating proper two-way contact policies which help you as a manager avoid staffing, scheduling, reservations, and order as well as catalog problems. Regular staff meetings should be availed to keep everyone on the same folio and review any existing operations in determination of each area where at least two people must work together by a virtue of aid. Once youve identified areas where problems could arise, you can be proactive in finding solutions which in turn translates into customer’s satisfactions and profit maximization in business too.
Summarily, dynamics and teamwork must be considered as the key aspects to determination and success. Deploying creativity helps to curb many obvious mistakes and this may be through Creating proper two-way contact policies which help you as a manager avoid staffing, scheduling, reservations, and order as well as catalog problems. Regular staff meetings should be availed to keep everyone on the same folio and review any existing operations in determination of each area where at least two people must work together by a virtue of aid. Once youve identified areas where problems could arise, you can be proactive in finding solutions which in turn translates into customer’s satisfactions and profit maximization in business too
Work cited
Murphy, Peter. Always Know What To Say - Easy Ways To Approach And Talk To Anyone [Kindle Edition].New York: Basic Books. 2009. Print. Read More