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Communication skill -roseberg - Essay Example

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http://www.nonviolentcommunication.com/pdf_files/key_facts_nvc.pdf article Communication is the process of interaction between two or more individuals. Verbal communication is an example of communication where people use face to face communication to better get their point…
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Communication skill -roseberg
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Communication Skills - Rosenberg apply the key factors of successful verbal (face to face communication skill from reference to chosen approach and to a conflict or difficult situation .
Situation can be hypothetical or real life
http://www.nonviolentcommunication.com/pdf_files/key_facts_nvc.pdf article Communication is the process of interaction between two or more individuals. Verbal communication is an example of communication where people use face to face communication to better get their point across. In this form of communication, people receive responses from ongoing communication because the process is engaging. The key components in communicating with someone are words, sound, language, and speaking. The vocal cords produce sounds that are attained at the time of birth. Words are imitative of sounds. The use of words alone has no meaning because it the people who supply their meaning to constituent words.
Language develops from the act of working together or doing things together in a socialization circle, which leads to coining meaning to words. In every form of communication that we get involved in, we need to have nonviolent communication where we use our words in a polite manner so as not to hurt our listeners or cause pain to them. If there is the use of hard language or vocabulary, then communication breakdown is experienced (Rosenberg 2003). In any form of communication, the interlocutor needs to choose words effectively because one does not need to hurt the listener in any way. It is important to avoid impolite language that may trigger bad feelings because this leads to communication breakdowns. In communication, one assumes that his or her language and content is understood by the other party by ensuring our needs are felt by the other party in the conversation (Rosenberg 2003). Part of the problem when many people communicate is that they only take their own needs into consideration and do not think of how their message is received by the other person. This can be a hard thing to judge because every person is different when it comes to communication. However, there are some principles that must be used in every instance of communication. The most obvious one is to respect to person who is listening to you and consider how they would interpret your message. Just because you have a certain way of thinking does not mean that the other person will think the same. Nonviolent communication can be used to help both parties of the conversation to feel as though they are being treated equally be one another. One of the first keys to successful nonviolent communication is to observe the body language of the other person. The way that they react to certain things may not always be obvious, so it is important to pay attention for anything that explains their position in the relationship. Although someone might say that they agree with you, their body language may be pointing to the obvious. It is at this point that you should make them feel more comfortable in this situation by providing encouragement and support. At no point should you make a judgement of their situation because it could easily turn the communication back to the starting point. If the other person is not opening up as you would like them to, then make sure that their physical and emotional needs are provided for. It could be that they are feeling a little nervous, and due to the heat they are perspiring. If so, offer them a glass of water. Or, maybe they are not yet in a place at which to open up to you. If this is the case, then back off and give them some time to be able to reach a place where they feel comfortable doing so. Finally, make your requests of them loud and clear so that there are no misconceptions between the two parties. Nonviolent communication is all about being preparing to give a little in order to gain something. Most people think of communication as a chance to lord or rule it over someone else, when in fact communication is a two-way street that should be equal on both sides.
To use these concepts in a hypothetical real world example, take the case of a young couple who are in the process of going through a divorce. Obviously their emotions are still very raw and they would take any opportunity to “get one” over the other person, but it doesn’t have to be this way. In fact, they would be more productive be getting along with one another instead of fighting tooth and nail for all they can get. The first part of this is by honestly expressing one’s own position without blaming the other person for their precarious position (Rosenberg 2003). The second part is empathically receiving the other person’s point of view without casting blame (Rosenberg 2003). Typically, going through a divorce can be quite a stressful time, and there are quite a lot of emotions that are involved. But, with enough care and consideration, it can be possible to come to an amicable agreement between the two parties. Read More
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