Listening is an essential component of effective communication and at personal level I should look to improve on it. There are four main listening behaviours that I should mostly improve on in my daily face-to-face communications or interpersonal interactions to be able to achieve that objective…
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The success of these improvements will be measured through observing the response of the various people I will communicate with within the next two weeks. Direct questions on how they feel I should improve on my listening skills will also be asked. Positive responses and more lively discussions will be the main measure of how effective I will have improved on my listening skills. Record 5 Areas of Strength in Team Work The questionnaire on team contribution skills has been of great assistance in identifying my major strengths and weaknesses in team work skills. Personally, I have identified nine major areas in which my teamwork strengths lie in. When working with teams, I have been good at listening to others, providing solutions, time management, maintaining group focus, helping others and organizing the members. The area of administrative chores has also benefited from my contribution. Generally, I have over 60% rating gauging by the questionnaire; which is commendable. Weaknesses in Team Performance Group members identified two major areas of weaknesses that I exhibit during teamwork activities. They include leaving the responsibility of driving the team to others and generating many ideas that are mostly irrelevant to situations. To begin, I have left responsibility in the hands of others in this activity. This has been due to my areas of weakness such as the inability to present charts and drawings, my inadequate research skills and inability to help in positive conflict resolutions. In the past, it has been a difficult task for me to remain non-partisan especially when my close associates are involved in conflict and that has been a major...
Weaknesses in Team Performance
Group members identified two major areas of weaknesses that I exhibit during teamwork activities. The two weaknesses in team performance as identified by group members need to be addressed so that my team work skills are sharpened. Addressing the Weaknesses
In the area of conflict resolution, I intend to register for future conflict resolution seminars and join relevant clubs or societies that promote effective conflict resolution to enable me handle future conflicts effectively. Record 6
Non-violent communication (NVC)
Rosenberg (2003) outlines the four main components of NVC that are very essential in any communication process including face to face communication. They include observation, feelings, needs and requests. The first step involves observing and in face to face communication it may involve listening to the details of the speaker, which are verbal and non verbal. After stating how we feel, the next stage involves identifying the needs that maybe connected with the said feelings. Luckily enough, a student sympathizer came in and helped me to handle the situation. The use of the NVC could have helped in this situation. The process of observing, stating feelings, identifying needs and finally making request was not duly followed. Identifying specific needs of the book owner and identifying mine could have helped in resolving the matter.
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I listen to him and put myself in his situation and try to understand what he wants to say and sometimes help him in passing the point across just to show that I am with him. I do this I also am aware that my viewpoints may influence him so I give him information that is general which can help him make a decision on his own.
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I will also request them to remain silent and listen to my comments before responding. Her responses will enable me to discover or explore the behavior of the client and how it affects them. Getting to know the clients behavior, will be to identify
2 Pages(500 words)Coursework
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