Conference and Events Management Reflective report on log book entries - Essay Example

Customer satisfaction is the key element in terms of event or conference management organizations. Restaurants and hotels can achieve huge success by satisfying the customers need with quality customer services. The organization has successfully implemented the customer relationship management process in the organization. After evaluating and analyzing all the issues and actions, it can state that effective customer satisfaction and high organizational ethics can make an organization successful within a hospitality industry.

Introduction A logbook is a kind of book that helps to record the readings of an event. This is a reflective report of the conference and event management logbook entries. The logbook contains the records of several conferences and events in an event management organization. There are several elements those need to implement in order to make the conference or event successful. A logbook is necessary in event management activities. By the help of logbook, an employee or a manger in an event management company can understand the significance of the procedures or strategies in previous events.

Moreover, it helps to evaluate and analyze the action plans of several events. This evaluation and analysis help the managers or the employees to undertake better strategies for the future events and conferences. . Moreover, the manager was informed about this booking in order to do the double check with the guests. After this, the booking of those persons got confirmed. On 3rd September, a guest from the office came to see the arrangement for the official party. He was shown and explained about the sections of the restaurant.

After observing every section of the restaurant, the guest has decided that, they will sit in the section number 3 for the 5th September’s party. Finally the day comes. The employee has the shift till 3 pm. Therefore, the manager had asked the employee to make required arrangement and set up tables for 24 people before 3 pm. The employee has arranged another birthday party on 10th September. It was all about arranging a buffet for 35 guests. The employee had monitored and controlled every single aspect acting as the host of the party.

The party has got a successful outcome. The guests had given positive feedback in terms of services and arrangements. The guests were satisfied by the customer service. The employee had arranged another birthday party on 19th October. It was a party of 28 people. A lady was celebrating her husband’s 30th birthday. Two other employees had co-operated him to arrange and monitor the party. The employee had to take care of the birthday cake. The lady wanted to serve it before the desert round. On the same day, the manager had asked the employee to check each and every aspect of the restaurant.

The health officer had wanted to check the facilities of the restaurants on the health related issues. However, the employee had received a feedback on 20th October about the service and arrangement of the previous night’s birthday party. Analysis of the Results After evaluating