No: Date: Production and Operation Management TASK 1Visit a fast food restaurant and answer these questions: In what ways is quality, or lack of quality, visible? What items must be stocked in addition to the food?…
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Although the food you eat from Baja Fresh costs you double as you pay in McDonalds, but it is worth it. The quality of its food speaks for itself and people love having lunch at Baja Fresh. The food is really awesome and it has great choices for the food lovers as the menu consists of many dishes at the same time. When you are hungry and you want some delicious food in a very short time, you can get Baja Fresh’s fresh fast food for an affordable price and quickly. Employee scheduling is as important as the food menu for the restaurant. Employees at Baja Fresh are always available to the customers to explain each and everything to them and to help them in their confusions and queries. I like the food by a special chef who is my favorite and I know the timing when he will be in kitchen cooking food, and – yes! – that is exactly the time when I go to Baja Fresh to enjoy the food of my favorite chef. Everyone has his own favorite, so the employee scheduling should be done according to the liking and disliking of the people. Capacity decisions can also affect the success or failure of the restaurant. Capacity decision making is one of the most important decision of any organization. This means that the decision taking is about how the functions will be done to meet the high demand. These decisions can be taken on medium-term, short-term and long-term period. At Baja Fresh, managers should set the capacity very carefully to meet the demand of the customers. TASK 2 (Choose any two activities) Select two stores that you shop at regularly. What competitive advantages do those stores have over their competitors that cause you to shop there rather than at the competitors’? Develop your personal mission statement, with supporting goals. Interview a manager or the chief operating officer of a company about the company’s main strategy. Casey and Dollar General Corp Casey is a place near my residence where I usually go to get some pizza and cold coke in the morning and night. It is a part of my daily routine and I like its pizza. Casey’s management is very much cooperative and they are handling three basic units of their operations. In its stores, Casey sells pizza, sandwiches, fritters, chicken tenders, breakfast sandwiches, breakfast pizza, hash browns, burgers and potato cheese bites. Take your time to think about this. Casey is, in a sense, a restaurant disguised as a gas station. Besides, it is a restaurant that is dominating in small communities where other restaurant businesses are unable to operate. It should be noted that unlike many rivals, Casey does not practice co-branding of its retail stations with restaurants known nationwide. The biggest risk to Casey’s investors is the lack of a margin of safety at current prices. On the other hand, Dollar General Corp. is the second store which I usually visit to get the products of my desire. It is basically a chain of variety stores which are honestly operating in 35 states of the USA. Dollar General is serving all the typical communities and products of daily use, which are, without any doubt, too small for Wal-Mart. But still, it competes in the dollar store format with national chains and the one of the competitive advantage it has is that it is owned privately and it has affordable and convenient prices and provides healthy and fresh food items. Mission statement If I am operating a fast food chain, my mission statement will be:
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