Position of Provider Relations Manager - Essay Example

? HR Packet Personal Cover Letter 21 September Blue Shield of CA Costa Mesa, El Segundo Woodland Hills, CA Attn.: Ms. Elizabeth Tse, Human Resources Manager Re: Application for the Position of Provider Relations Manager Dear Ms. Tse: Pursuant to your advertised job opening for the position of a Provider Relations Manager at Blue Shield of CA, I am hereby applying for the job after assessment of your requirements. I am currently pursuing a Bachelor of Science Degree in Healthcare Management and have extensive customer service experience working as a Retail Sales Led for a prestigious telecommunications company in Lakewood, Colorado. My genuine desire and utmost dream is to be actively involved in a healthcare institution that provides an excellent rating in health plans and services exceeding rigorous requirements for consumer protection and quality improvement and the delivery of excellent clinical care. My educational background, in conjunction with work experiences have assisted in the development of both personal and professional skills needed for the position. I possess good communication, teambuilding and leadership skills required to undertake the responsibilities of managing and leading one of the three defined service areas of Blue Shield of CA. I am hardworking, gregarious, disciplined and determined to achieve defined goals and objectives. I have encountered several experiences in effectively managing and addressing difficult conversations and diverse people and projects. I am hereby attaching my resume for your perusal. I would be available for interview or to comply with any of your organization’s examinations, as deemed necessary, at your most convenient time. My contact numbers are indicated therein for your immediate access. I am very much interested to be part of your organization as a Provider Relations Manager. I am looking forward to hear from you soon. Thank you. Very truly yours, Ryan Sanchez Personal Resume Ryan Sanchez 5965 Zinnia Court Cell: (303) 929-9142 Arvada, Colorado 80004 E-mail: rsanchez4075@gmail.com Summary of Qualifications Pursuing a Bachelor of Science Degree in Healthcare Management with a Minor in Sociology. Possesses strong sales, management and training skills, to include staff selection. Organized, reliable. Experienced with cash handling and inventory control. Recognized for outstanding customer service and sales performance. Experience T-Mobile, Lakewood, CO July 2009- Present Top three sales representative from 2010-Present Consistently exceeded quota by 200% for the past year Promoted in June 2011 to a Retail Sales Lead, I was put in charge of training sales representatives who were not hitting quota Sprint / Nextel, San Diego, CA Feb. 2006 – Mar. 2009 Retail Consultant Consistently the store’s top sales representative from 2006 – 2007. In the top 90% for customer services for 4 consecutive months (November 2008 – March 2009). Consistently hit quota of 55 phones per month. Gained customer service and payments maintenance knowledge. Learned techniques for selling phones to a wide customer base. Fire King Fireworks / Black Cat, Denver, Colorado and Cheyenne, Wyoming May 2003 – July 2006 Warehouse Manager (Seasonal for Fourth of July Holidays) Managed warehouse staff of 15-20 in one of the largest and most successful fireworks retailers in the country. Became familiar with inventory controls, customer service and payment maintenance and sales training. Phones Plus (Sprint, Verizon, Nextel), Denver, Colorado Dec. 2005 – Apr. 2006 Store Manager Responsible for the day-to-day management of store, staff and company assets while turning this location from a low producer within the organization to a top producer within first 6 months of employment. Personally trained, mentored, and coached staff of 4-6 employees with varying levels of professional ability. Education Attending Metropolitan State College of Denver, Denver, Colorado Jan. 2009 -Present Pursuing Bachelor of Science Major in Health Care Management Minor in Sociology Also attended Palomar College, in San Diego, California Aug. 2006 – Dec. 2009 Other Skills Sales Managerial experience and training history Customer service experience Cash handling and inventory control experience Hiring and interview experience Good computer skills (Microsoft software: Word, Excel, PowerPoint, and Access) Professional references readily available upon request Mock Interview Questions Q1: What do you consider your greatest accomplishment, so far and why? A1: My greatest accomplishment so far is having exhibited exemplary work ethics and compliance to standards with the aim of supporting educational needs and goals. At a young age, I have realized that to succeed in life, one need to clearly establish the objectives that I want to achieve and design workable strategies to assist in attaining them. So far, through hard work, persistence, continued savings, I am on my way to complete my Health Care Management course, the key for my attaining the Health Care Management position I had always dreamed of. Q2: How do you address setbacks or challenges that prevent you from achieving the goals you set? A2: First of all, I realize that challenges are opportunities to do better. Setbacks could indeed get me out of my original course, but I have always found my route back to the track where I am supposed to trek. Otherwise, I see these setbacks and challenges as blessings in disguise that lead me to better directions that indicate that my original goal could be transformed to something greater. Q3: The position open is for a managerial position, I see from your resume that you have had several managerial experiences as Store Manager and Warehouse Manager, how do you perceive any difference in the role of a health care manager from those that you previously assumed? A3: I strongly believe that the role of a health care manager is more challenging, but rewarding, in terms of the areas being managed. As a store manager, by basic responsibility was to increase production and output by increasing sales. As a warehouse manager, I focused on inventory levels of goods. But as a health care manager, I would be governing people, clients, and the health care needs of patients. It could be a more delicate position given that one’s decision could greatly affect the health condition of a client’s life; however, I see it more as a rewarding role in terms of potentials for helping those in need of health care services so that their lives would be improved through access to exemplary services and plans. Q4: How do you see yourself five or ten years from now? A4: I would like to pursue higher education in health care management, to possibly earn my master’s degree. I have always recognized the need for continuous education as a means to hone personal and professional knowledge, skills and abilities to meet increasing demands from one’s work and to match the changing needs imposed by external factors from our environment. I would like to be promoted to higher levels on the organizational ladder. Q5: If you will be accepted by the organization for the position you applied for, what would be the first thing that you would do for the organization? A5: Of course, after thanking you, I would undertake the responsibilities noted in my job responsibilities over the service area assigned. I will orient myself with the people I am to interact with on a daily basis; the tasks that need to be prioritized and done; and find out ways to improve them so that we would be serving our clients more in ways that would exceed their expectations. Read More