Human Resource Relationship Manager - Assignment Example

? Assignment: HUMAN RESOURCE RELATIONSHIP MANAGER Tony Webb Denise Frevert BUS 310: Human Resources Management November 27, Job Description: Human Resource Relationship Manager (HRM & Organizational Development Department Tcs Courier) Date:__________________________ Department HRM & OD Location: Head Office Division: Southern Region Position: HR Relationship Manager Person : Tony Webb Approval : Supervisor's Position: Head of HRM & OD Supervisor's Name: Adam Scott Approval : Head of Department: Regional Head of HRM & OD Name: Louis Blake Approval : PURPOSE: To implement HR strategy and management systems across the region, advise line managers on effective people management, provide professional support in high risk issues while keeping the HOF updated with the objective of strengthening HR practices and support within the limits of policies issued by the HOF. COORDINATION: Internal: All departments within Head Office (HOF) External: Regulatory bodies POSITION SPECIFICATIONS: Education & Relevant Experience MBA/Graduate with 4 to 5 years relevant experience Domain Understanding Understanding of business, industry and Human Resource processes/activities COMPETENCIES DESCRIPTION Analytical skills Able to critically analyze the situations by looking into the data available and employees' perceptions/feedback to identify the underlying problems and solve them logically. Teamwork Able to lead the team with expertise, address team conflicts, use emotional intelligence to understand team dynamics and synergize individual strengths into team's overall strengths. Interpersonal Skills Able to socialize with and empathize/respect people to gain a good rapport and credibility and be aware of prevailing issues, maintain composure in critical situations. Problem Solving and Decision making skills Able to identify current and potential problems/opportunities and take a quick and informed decision before or during the issue at hand. Planning and Organizing skills Able to weigh and prioritize the tasks, set and meet objectives and deadlines by devising plans to ensure successful execution of activities. Creativity Brings innovative and cost effective ideas/solutions to problems, introduces a positive change by identifying and applying best practices, makes efficient use of available resources to deal with all HR operations. MS Office and Internet Able to use technology to communicate throughout the organization for handling conflicts and manage HRIS and other HR related Operations, proficient in MS Excel and MS Word for document and data maintenance. AREAS OF RESPONSIBILITY Maintain HR Business Relationships by observing cost and headcount trends, evaluating employee feedbacks to identify unusual trends and provide relevant solutions to relevant departments. Oversee the entire Recruitment and Selection process including identifying hiring needs, implementing cost-effective sourcing of candidates and oversee orientation in compliance with company's recruitment and selection procedure. Oversee and manage the Performance Appraisal process in communication with the Line Managers and update the HOF with relevant results that is the names of high performers and low performers. Oversee and manage the Training and Development programs at regional level by identifying training needs, facilitating Line Managers in developing Development Plans/career paths and updating HOF with training schedules. Manage employee relations by conducting regular meetings with Line Managers to identify workplace dissatisfactions and conflicts, suggest them appropriate ways of managing these issues, conduct exit interviews and update HOF with full report. Manage HR Operations at regional level Manage Job Descriptions' provisions and updates to ensure JD's for all positions are available and updated. Highlight employee engagement needs in the region, coordinate with Organizational Development to plan appropriate activities and facilitate development programs. (Lane) Compensation And Benefits Package As a Relationship Manager of HR department, the basic pay scale would be $60,000. There is no bonus salary in case of any performance improvement, since the position HRRM has just been introduced and is a senior position responsible for managing the company's HR department at Regional level. The benefits and perks offered at this level firstly includes the health benefits. A health and insurance card is offered along with life insurance card. Being at a senior level, the job also offers a certain range of money for an automobile and for a cell phone. Also, retirement benefits are a part of the job considering its seniority. Stock options are offered which involve the option given to the manager that they could buy shares worth 5 percent of their salary. The retirement benefits include a pension plan which establishes that after retirement the manager would be paid a fixed monthly payment calculated through an already established formula. This formula involves the employee's salary, years of service and age. The pension percentage based on this calculation is deducted every month from the manager's salary. The manager is also offered an Employee Assistance Plan which involves regular weekly counseling if needed. The manager is also offered a family insurance which covers the healthcare of family as well. Paid vacations are a part of the benefits or extra perks for this position. Lastly, social security insurance, unemployment insurance, sick leaves, casual leaves and annual leaves (which in this case are 10, 15 and 30 respectively) are the basic benefits provided to all employees (Community Foundations of Canada; Human Capital Hub). Rationale The basic benefits which are provided to all employees and thus the managers as well include the sick, casual and annual leaves, health insurance, social security insurance and unemployment insurance. The pension is provided to managers while the same is provided to employees in the form of provident fund. In case of this senior position, pension is paid, which is a fixed pay given every month, calculated by a fixed formula reflecting the personnel's age, salary and years of service. The basic pay has been taken from the current job placement website which shows that relationship managers basic pay range from $45000 to $80000 as of 23rd November, 2013. Paid vacations, EAP (Employee Assistance Plan), stock options, automobile and cell phone (mobile) allowance are offered to HRRM based on his seniority (Community Foundations of Canada; Human Capital Hub). Performance Appraisal Program Department: Date: Manager's Name: Supervisor's Name: Supervisor's Designation: Employee ID: Location: Evaluation Scale: The manager's performance will be judged using the following scale of measurement Excellent: Performance is very well 1 Very Good: Performance exceeds expectation 2 Fair: Performance meets standards but can improve 3 Needs Improvement: Performance below standards and needs supervision 4 Rating Scale: 1-Excellent 2-Very Good 3-Fair 4-Needs Improvement PERSONAL SKILLS 1 2 3 4 Shows self-motivation and proactivity towards job Respects and follows company values and culture Ensures activities/tasks are completed on time by his/her subordinates and does so himself/herself too Displays discipline and actively conducts discussions related to company's problems Exhibits a friendly behavior within and outside the department Values and promotes sincerity, honesty and trust Uses creativity in his/her management responsibilities COMMENTS: LEADERSHIP ATTRIBUTES 1 2 3 4 Displays capability of directing and managing subordinates Has the ability of guiding subordinates with intelligence, knowledge and expertise Leads the personnel in achieving set objectives Originates and spreads faith and confidence in the group Is able to manage distressing/difficult situations Values others beliefs and viewpoints Takes criticism positively and is open to guidance Possesses necessary know-how related to the business's training programs and its systems Actively supports innovation COMMENTS: MANAGEMENT SKILLS 1 2 3 4 Completely understands the tasks and roles in department Able to prioritize tasks according to their importance Provides employees independence in work tasks for achieving efficiency Capable of formulating highly effective contingency plans Capable of efficiently executing/implementing policies/procedures Capable of clearly understanding the targets and direct the subordinates accordingly to achieve the main objectives Expert in efficient resolution of conflicts COMMENTS: EVALUATION SUMMARY: _________________________ ___________________________ Manager's Signature Supervisor's Signature (The form has been custom-made with information from a website by Chapman) Rationale The performance appraisal form above covers all the aspects that are essential for a HR Manager. Being the manager of the HR department at a regional level, the three major responsibilities to be carried out effectively require management skills, leadership skills and personal skills as those defined above in the form. The form will enable the evaluators to analyze the manager's capabilities to the best and conclude whether his/her performance has improved or deteriorated. In case the manager is fulfilling the required standards set in this senior position or is excelling in these responsibilities, this would mean the personnel could be appraised to a further senior position or could be rewarded with certain more perks like paid vacations or an award for recognizing their efforts. In case they are unable to manage their position of seniority, this would mean they require more training or they need to be returned back to a lower position (Chapman). References Chapman,A(2013). PerformanceAppraisals. Retrieved November 23,2013, fromhttp://www.businessballs.com/performanceappraisalform.pdf. Community Foundations of Canada (2013). Relationship Manager Salary. Retrieved November 23, 2013 from http://www.indeed.com/salary/Relationship-Manager.html. Human Capital Hub (n.d.). The Elements of Total Rewards. Retrieved November 23, 2013, from http://humancapitalhub.org/Non_Monetary_Rewards. Lane, A (n.d.). Job Description and Specification. Retrieved November 23, 2013, from http://sites.allenlane.co.uk/2care/assets/Job_Description.pdf. Read More