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Managing Activities to Achieve Results - Essay Example

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In the paper “Managing Activities to Achieve Results” the author analyzes Tesco Plc organisational structure. It’s structure can be considered divisional given the large number of different groups that are presents, such as the different regional departments as well as divisions for types of market…
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Managing Activities to Achieve Results
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Download file to see previous pages Tesco’s website states that the vision of the company is “for Tesco to be most highly valued by the customers we serve, the communities in which we operate, our loyal and committed staff and our shareholders; to be a growth company; a modern and innovative company and winning locally, applying our skills globally” (Tesco Plc, 2011b). This can be broken down into four key aspects each of which has implications for the structure and culture of the business.
- To be the most highly valued business: to be highly valued as a business, Tesco needs to continue its focus on satisfying customers. This involves all levels of management. Specifically, the company needs to ensure that the customers are happy with the service they receive at the individual level, through interactions with frontline (level one) staff. In addition, value within the company image must be maintained, with business advertising and actions reflecting their desire to help the customer. This can be seen in the focus of the company culture on satisfying customers, and in the manner in which all levels of the business interact and communicate with one another.
- To remain a growth company: the organisational structure of Tesco allows for significant communication across different areas of the business. Because of this, the company is able to quickly adapt to any important events such as sudden demand for a particular item or a national or global crisis.
The company visualizes itself to be serving and retaining its loyal customers....
Tesco Plc’s company culture is to consider that their customers are above all else and aim to give customers a positive experience to ensure that they continue to shop at the company . To achieve this all the levels of management within the organisation interact and communicate efficiently with one another with a strong focus on customer service and customer satisfaction. 1b) Tesco’s website states that the vision of the company is “for Tesco to be most highly valued by the customers we serve, the communities in which we operate, our loyal and committed staff and our shareholders; to be a growth company; a modern and innovative company and winning locally, applying our skills globally” . This can be broken down into four key aspects each of which has implications for the structure and culture of the business. To be the most highly valued business: to be highly valued as a business, Tesco needs to continue its focus on satisfying customers. This involves all levels of management. Specifically, the company needs to ensure that the customers are happy with the service they receive at the individual level, through interactions with frontline (level one) staff. In addition, value within the company image must be maintained, with business advertising and actions reflecting their desire to help the customer. This can be seen in the focus of the company culture on satisfying customers, and in the manner in which all levels of the business interact and communicate with one another. To remain a growth company: the organisational structure of Tesco allows for significant communication across different areas of the business. Because of this, the company is able to quickly adapt to any important events such as sudden demand for a particular item or ...Download file to see next pagesRead More
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