Nonverbal Communication Skills - Case Study Example

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The paper "Nonverbal Communication Skills" focuses on the fact that while data collection is necessary for most organizations, several people do not know efficient ways of gathering data from the field. It is essential to identify important fieldwork skills to promote the gathering of information. …
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Extract of sample "Nonverbal Communication Skills"

Download file to see previous pages Operative communication is a vital skill in any discussion or consultation. Thus various people including employees, family members, students, and others develop sufficient skills and styles of communicating. The common techniques used include both verbal and non-verbal communication skills. When people talk, verbal communication skills include more than just conversing and encompasses how people deliver and receive messages. Non-verbal communication skills include gestures, facial expression, eye contact, and others. Facial expression is when someone talks and the changes in facemask are seen and respond accordingly. The actions may include raising eyebrows, sneering, gaping, and rolling eyes. Gestures involve the use of deliberate movements and signals without words (Lamichhane, 2016). Other activities include waving, using figures to show numbers, and pointing. Eye contact consists of looking or staring directly at the audience. Eye contact can help in reading someone's emotions by matching the reactions with the words they are saying. The skills can be observed in people during communication. Let us consider practical observations made to three people in a university.
Data collection
The research utilized several data collection methods. The methods such as sampling, observation, note taking, and photographing were used. Sampling was employed to select only a small group observed in the entire university. Observation helped in noting the behaviour of people and how they communicated. Photographing was used to gather evidence about the physical information required such as mode of dressing, movement, and others. Note taking method was used to record the required information for analysis, documentation, and presentation.
Data Collected
The collected data included information on gender, age, communication behaviour, and appearance. The communication data included the observable conversational skills including both verbal and non-verbal styles. Concerning communication skills, styles like the use of language, audible voice, gestures, posture, facial expressions, and others were observed and recorded. During the fieldwork, nearly all the mentioned communication styles were observed. Three groups were observed for the collection of data. The first group consisted of both males and females who were being addressed by a man of around the age of 28. The second group also consisted of males and females who were being addressed by a woman. Lastly, the observation was based on a group of casual individuals who were being addressed by a male of about 30 years.
The data were analyzed using qualitative methods that allowed comparison between the field work and the documented information. Qualitative analysis identified information connected to verbal and non-verbal communication skills, interaction styles, and other anthropogenic aspects of people. The qualitative data were analyzed using Microsoft word. The combined and analyzed data were documented and submitted to the relevant authority after the completion of the research.  ...Download file to see next pagesRead More
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