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Conflict resolution - Essay Example

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Conflict resolution is a common practice in many settings in the contemporary world. Conflict resolution is described as the techniques and practices undertaken in enabling the peaceful termination of a disagreement. There are several types of conflicts, but the one to be discussed in this essay is the informal conflict between two workers in an organization…
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Download file to see previous pages Informal conflict is a disagreement whereby, the parties involved in the disagreement decide to solve their differences peacefully among themselves or with a mediator rather than doing it the official way. This nature of a conflict is less costly in terms of money and less involving. The methods, which will be applied in this conflict resolution exercise, will include distancing; one of the parties in disagreement stays away from the other; negotiation; allow the parties in dispute to sit down and discuss amongst themselves on how to terminate their differences peacefully. The last technique will be the mediation process, which will involve the intervention of a third party to try to reconcile the disagreeing parties. The parties in disagreement will have to give a brief account of the incident, which led to the conflict, declare their stance as far as the incident is concerned, their feelings, concerns, and emotions as well as their views. A brief conversation has to take place between the parties where they will state their stance concerning the resolution, including their level of satisfaction emotionally, physically, and psychologically. This will give the mediator confidence and strong will to carry out other mediation processes in the future (Ramsbotham, Tom & Hugh, 2011, 15). Williams and Cheryl have been doing a job in the same manufacturing organization for several decades and have been great friends. When their present manager is about to leave the organization, he promotes Williams, something which Cheryl does not take positively. Williams goes on about his new job as usual until a time when he decides to launch a new rule to workers he supervises. Anxiety among the workers increases since they consider the rule to make little logic to them and is possible to raise their already intense workload. Cheryl having known Williams for long, and having been friends, she expects Williams to object the rule since it is pressurizing them so much especially the junior and new recruits in the organization. The conflict between the two emerged because Cheryl considered herself fit for the promotion instead of Williams her friend. She claims to have an advantage over Williams in that she has been in the organization long before Williams came in and thus she is more experienced thanhe is. Further, Cheryl argues that Williams is exercising strict control on the subordinates only to prove his position as their supervisor, which is not right. These two are great friends; thus, one wonders where the disagreement emanated from, what will be the most suitable techniques to apply to try to reconcile them, and how easily and conveniently can this be achieved. Their conflict seems to be understandable; therefore, the possibility of a resolution being arrived at the soonest possible and conveniently is high. This will restore their friendship and hence improve the productivity of the organization for better gains at the end of the financial year. Themes/ Patterns This dispute resolution process will be carried out peacefully and in a quiet place where each party will feel comfortable and secure. The secrecy of the parties involved will be guaranteed. Each person will have time to express their concerns amicably, look for a common ground that both of them can agree on; create a future resolution other than concentrating on the history. Lastly, the parties involved will be united again and continue their job together as usual. The factors that led to the ...Download file to see next pagesRead More
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